Ethiopia: NBE Considers Revision of Mobile Banking Directive

"The National Bank of Ethiopia (NBE) is considering a revision of the mobile and agent banking directive issued in January 2013. The directive, which opened the door for banks and microfinance institutions (MFI) to provide transaction-based mobile and agent banking services, was long-awaited for its ability to reach unbanked communities, according to executives who talked to Fortune at the time of the directive's launch.

The NBE, however, is now assessing whether the involvement level of foreign companies, which partner with local financial institutions by providing them with technology to launch mobile and agent banking, could be construed as an incursion into the banking business - a sector reserved only for Ethiopian nationals." Continue Reading

International Mobile Banking Updates - June 25

Ethiopia: Mobile Banking Game-Changer in Ethiopia
"New regulations will bring m-banking to Ethiopian consumers, but limits on the companies involved and how transactions must be managed could slow growth. On 1 January 2013, the National Bank of Ethiopia (NBE) issued a long-awaited directive that allows transaction-based mobile banking. This is a report by theafricareport.com. Four major players Commercial Bank of Ethiopia, M-BIRR, BelCash and Zemen Bank's z-Birr are expected to begin operations later this year, making Ethiopia one of those African countries adopting this technology."

UAE adopts measures to encourage wider use of mobile banking
"The central bank of the United Arab Emirates (UAE) has urged the two local telecom providers Etisalat and Du to slash fees for mobile phoning and SMS services in order to increase the usage of mobile banking, local news agency WAM reported Tuesday. The central bank issued a statement on mobile banking following a meeting hosted by central bank governor Sultan Al Suwaid on Monday."

Think like Amazon to beat superficial mobile banking: ANZ Bank CIO
"Banks will "need to operate more like Amazon" as they fight technology-driven loss of intimacy with services tailor-made to prevent customer churn, the CIO of one of the Asia-Pacific region's largest banks has advised. 'While mobile banking may improve [customer interaction] channels, they also carry the risk of allowing the customer relationship to become more remote if the transactions are purely transactional,' ANZ Bank CIO Anne Weatherston told FST Media's recent Future of Banking and Financial Services Technology conference in Melbourne, Australia."

Banks start charging money for SMS alerts, mobile banking
"In another example of cartelization among bankers, several banks have increased or started imposing charges for transaction alerts through SMS as well as for mobile banking. As usual, private lenders have taken the lead, which soon would be followed by nationalized banks. There is no free lunch says a popular adage. Our banks, having lured consumers with ‘free’ services, have now started charging for them or hiking already existing fees to fatten their bottomlines. So far this year, many banks have started charging for SMS alerts on transactions and hiked the annual fees on debit/credit cards. A few banks have even increased charges to deposit cash in your accounts. The list includes large banks such as ICICI Bank, HDFC Bank, Axis Bank, Kotak Mahindra Bank and Canara Bank. Here are some areas in which charges have been increased."

Kenyan banks face challenges with secure online transactions
"A weak legal regime, fraud and security weaknesses have stymied the growth and adoption of online banking in Kenya, according to industry insiders. International banks such as Standard Chartered and Barclays have ventured into online services but not as successfully as in other markets. Standard Chartered recently launched a paperless branch, where all transactions are virtual, while Barclays launched a banking app aimed at attracting more mobile and online users."

International Mobile Banking Updates - Jan 16

Filling the Gap: Mobile Banking in the Developing World
"In many parts of India and the Philippines, women hide the little money they save under mattresses or in various places throughout the house. That means it’s difficult if not impossible for them to say no when a relative or friend comes looking to “borrow” money. (Plus, the money is not secure or accruing interest). Because banks are often scarce and difficult to access for many people in Asia, a savings account isn’t an option for most, says Julie Peachey, program manager of the microsavings initiative at Grameen Foundation, a nonprofit based in Washington, D.C. and a partner of Qualcomm’s Wireless Reach initiative."

Ethiopia: Mobile Banking Legal At Last
"Without much deviation from its draft state, the long awaited directive that will allow banks and Micro Financial Institutions (MFI) to provide transaction-based mobile and agent banking services was issued, on January 1, 2013. Now clients of banks and MFI's, offering mobile banking services, will be able to make deposits and withdrawals through their mobile phones. They can also make payments to businesses or transfer money to clients using their mobile phones."

New mobile service M-Shwari brings banking to underserved Kenyans
"A little over two months since launching M-Shwari, Safaricom says the mobile microcredit service has performed better than expected, with billions of shillings deposited and loaned out to help small and emerging businesses. Safaricom launched M-Shwari in November in partnership with the Commercial Bank of Africa to provide savings and loan services to the 15 million users registered for its M-PESA service, which allows Kenyans to transfer money via text messaging."

The Netherlands Showcases Europe’s Enthusiasm for Mobile Banking
"Mobile banking has been among the most popular mobile money activities among users, and the Netherlands is one country where that’s more than evident. According to Telecompaper, citing numbers provided by major banks within the country, Dutch broadcaster NOS reports that mobile banking apps users doubled last year. Rabobank and ING each said they served more than 1 million mobile banking customers, while ABN Amro had about 760,000 and 10 percent of SNS Bank’s customers conducted business through its mobile app."

International Mobile Banking Updates - Nov 22

Rwanda: Mobile Banking Changes the Way We Do Business
"It was just a matter of seconds before Giovanni Higiro finished paying his fares to a motorcyclist, without touching his wallet. As if they were exchanging numbers, Higiro was able to pay Claude Habineza by transferring money from his mobile phone Mobile Money account to the motorcyclist's electronic wallet. Like Higiro, many people are now enjoying the new mobile banking products that now allow one to pay their bills and buy goods using their mobile phones. One can make payments of as little as Rwf100."

Ethiopia Permits Mobile Banking and Money Services
"Ethiopia is one of the last countries in Africa to permit mobile banking. Mobile banking has proved to be profitable in the developing world, where many people still do not use banks. Earlier this year, the World Bank reported that seventy-five percent of the world’s poor are “unbanked.” That is about two point five billion people. Banking through mobile telephones lets people take part in financial services even if they are not near a bank office."

Evolution of mobile payment
"Mobile phones have been a rapidly evolving channel for various payment systems, some bank-led and some agnostic of banks involving mobile operators. According to annual report by the Reserve Bank of India (RBI) on payment system trends in 2011-12, transactions pertaining to prepaid instruments (PPIs) to the tune of Rs 6,200 crore took place during 2011-12, and in the same period, mobile banking transactions to the tune of around Rs 1,820 crore were effected. These were outside of the national electronic clearing system that primarily covers internet-based funds transfer."

MTN Mobile Banking Ready to go Commercial
"MTN Ghana says it has been piloting Mobile Banking on its Mobile Money platform for a while now and it is now ready to go commercial with it. Head of MTN Mobile Money, Eli Hini told Adom News the service has been available to Fidelity Bank customers, and allowed users to move money from their mobile wallet into their bank account, and vice-a-versa; allow checking of bank balance, accessing mini statements and also allows cardless withdrawal of cash from some of Fidelity Bank’s ATMs."

International Mobile Banking Updates - Oct 31

Ethiopia to Introduce Mobile Banking
"Ethiopia is one of the few remaining African countries to introduce mobile banking. With the booming economy and a population of 80 million this country could be the next gold mine for mobile banking companies. Mobile banking has proved to be a lucrative venture in the developing world, where large parts of the population belong to the so-called "unbanked." In Africa, only Ethiopia and Zimbabwe do not provide mobile money services. That will change soon for Ethiopia."

Why you can bank on mobile banking
"Several banking activities today can be carried out at the tap of the keys on your mobile phone. But for the uninitiated, the multiple ways of using the mobile phone for banking purposes can be difficult to decipher. Is SMS banking synonymous with receiving alerts for transactions? What is the advantage of using a mobile banking application on your phone over other mobile-based banking services? Is an IMPS transfer different from an NEFT transfer? Here’s a low down on the services , their suitability and the costs involved."

Smart, PlaNet Finance bring mobile banking services to Leyte 
"The mobile banking pilot project of Smart Communications Inc. in the province of Leyte has affirmed the Filipinos’ readiness for mobile phone-driven financial services. Dubbed as the Banking the Unbanked (BTU) project, this is the country’s first cohesive attempt to provide branchless, cashless banking services to the countryside, using one of the most ubiquitous tools of today – the mobile phone."

ICICI Bank offers mobile phone recharge via SMS
"After launching its mobile banking app, ICICI Bank has now announced another new service for its m-banking customers which enables them to recharge their mobile phones via SMS. As the internet is not required here, it makes the service relevant for feature phones as well. To avail this service, just send the text message MTOPUP to 9222208888 and you can get recharge of up to Rs 1,500."

EcoCash Mobile Money: Interview with Econet Services CEO
"Last week, after a tour of EcoCash Business (well, EcoCash Commuter mostly), we got the opportunity to interview the Econet Services CEO, Darlington Mandivenga and Econet Wireless Mobile Money Executive, Francis Matseketsa. Econet Services, as we wrote last week, is now managing such strategic services as EcoCash for the entire Econet Wireless group. In the interview, we talked about the uptake of EcoCash services by merchants, Bulk EcoCash transactions, bill payments, the mobile banking services part of the MMT services, the role of traditional banks, the regulation of mobile money services, and also touched on the relationship and role of TN Bank. We post below an edited transcription of the interview."

Tanzania: Amana Introduces Mobile Banking
"Amana Bank, has introduced mobile banking services that would enable customers to carry out banking transactions through mobile phones. 'The service offers convenience of accessing banking services anytime, anywhere. It will enable customers to perform transactions at their fingertips,' says Amana Bank's Head of Business, Mr Sudi Marungu."

International Mobile Banking Updates - Aug 15

Mobile payment platform tPago expands across Latin America to cater for the unbanked
"Mobile transaction platform tPago is expanding across Latin America to cater for the unbanked, its parent company GCS International has announced. As you may know, it has been operating in the Dominican Republic since 2010, and will now be available to users in Colombia, Guatemala, El Salvador and Puerto Rico. Mobile payments are an attractive and fast-growing segment; according to Pyramid Research, the number of users of mobile transaction platforms in the region will reach 140 million in 2015, a huge jump from 18 million today."

Mobile-banking: A win-win combo
"It was August 2002. The Indian mobile market was yet to show its true potential despite the early promise. We were miles away from the revolution we are experiencing today. Though everyone was more or less convinced about the impending communications revolution, the debate over the relative growth potential of ‘fixed line’ and ‘mobile’ still raged."

National Bank to Hire Mobile Banking Consultant
"The National bank of Ethiopia is to hire a consultant to support its plans to prepare a regulatory framework for the launch of mobile and agent banking services in the country. The technology is expected to be helpful but it prudent to be careful in regards to security issues before implementing a new system said an official with the Banking Supervision Directorate of the NBE."

Westpac launches Android NFC payments app
"Westpac Banking Corporation has joined the throng of Australian financial services giants attempting to stay ahead of the growing trend towards payments from mobile phones, launching an app yesterday that will allow those with Android smartphones to make mobile payments through their embedded NFC chip."

APAC Banks Fighting To Gain Mindshare In Mobile Banking
"Banks in Asia/Pacific are ramping up their mobile banking propositions as they race for mindshare among the region's increasingly technologically savvy customers. The mobile channel is the top priority channel for most banks in 2012, and leading banks in Asia/Pacific have deployed their best resources to this "channel of the future", launching standout features and functionalities, ensuring growth in activity rates among customers, and better managing the technology requirements of this channel."

Tanzania: Mobile Phones Help Spread Financial Services
"THE rapid use of mobile phones in Tanzania is seen as an opportunity to expand formal financial services to the market. That is why the Tanzania Postal Bank (TPB) seeks to embrace the technology of mobile phone banking, to serve the remote rural areas. Mr Alphonce Kihwele, the previous TPB'S Chief Executive Officer, says that nearly 25 per cent of Tanzanians have access to a mobile phone. TPB sees that as an opportunity and appropriate technology to include the rural savings into the mainstream of the economy, to enable customers access financial services for improvement of their well being and poverty reduction."

International Mobile Banking Updates - Jun 25

HTC to unveil mobile banking phone in Taiwan
"Taiwan's HTC Corp. will announce a partnership in mobile payments with a local bank and card companies this week as it seeks to play a larger role in the promising mobile banking industry. The world's No. 5 smartphone vendor is scheduled to hold a joint news conference on June 19 with Cathay United Bank, EasyCard Corp. and MasterCard International to launch a co-branded card, according to a statement."

Mobile money transfers: Zim drifts towards cashless economy
"ZIMBABWE’s financial transacting public has been presented with a plethora of money transfer options, as the country moves towards a cashless economy. Mobile money products on the market include; Kingdom CellCard, ZB Bank’s e-Wallet and e-Mali, Econet’s EcoCash product, as well as CABS’ TextaCash. FBC has joined the bandwagon with Mobile Moola, a new Automated Teller Machine (ATM) card from which one can send money to anyone with a mobile phone on any network."

Absa attracts 120,000 mobile customers each month
"Absa says it attracts an average of 120,000 new mobile customers each month and boasts in excess of 3.6 million mobile banking clients and 1.35 million online customers. According to Christo Vrey, head of Absa Digital Banking, the group attracted 180,000 new mobile users in March. Absa will not provide a date for the launch of its banking application; however, the group’s new multi-million online platform has been optimised for tablet use."

ASB customers embrace mobile apps
"ASB Bank chief executive Barbara Chapman says consumers are switching on to mobile banking at four times the rate of internet banking when it first took off. However, banks were getting faster at being able to copy each other's technological innovations so any competitive advantages they gained would be more short-lived. 'When we introduced internet banking, I think we had a two- or three-year advantage on every other competitor. There is no way you would expect a two- or three-year advantage on any technology now' she said."

Sybase 365 Enables Allied Bank Limited to Accelerate Adoption of Mobile Banking in Pakistan
"Sybase 365, a subsidiary of Sybase, Inc., the global leader in mobile messaging and mobile commerce services, together with AbacusConsulting, one of Pakistan's largest professional services firms, today announced that Allied Bank Limited, one of Pakistan's largest banks, has chosen the Sybase 365 Mobile Commerce solution to offer mobile financial services to its customers."

St. George releases pay-to-mobile app
"St. George has launched a pay-to-mobile app which will allow users to send payments on their smartphones. To make a payment, users need to put in the recipient’s mobile number and hit ‘transfer’. The app then notifies the recipient money has been transferred and they are directed to a secure website where they put in their BSB and account details."

Ethiopia to Regulate Mobile Banking
"The National Bank of Ethiopia is to issue a new directive for mobile banking directives. The central bank regulation officials and presidents of banks had final discussions on the draft regulation last week. The bank circulated the draft regulation to all banks for comments and expects it to come into effect in three weeks time according to sources. The regulation will control the way in which mobile banking is implemented, identifying and protecting users and how much money can be transacted.

UN Calls For Mobile Banking Rules
"The United Nations on Thursday called for rules to coordinate the use of mobile money services in East Africa."

With mobile banking growing rapidly, banks too need to step up their security features
"Mobile banking may still be in its infancy but it is growing at a phenomenal pace, according to Mr Trevor Haeger, Chief Information Officer for Standard Chartered Bank, Singapore. For Standard Chartered Bank, Singapore, the growth rate of active users utilising its Internet banking services was 33 per cent between 2010 and 2012. The growth rate of active users for its mobile banking services was a whopping 92 per cent from 2010 to 2012."

Brazilian Bank Federation sees boom in mobile banking market
"Making financial transactions with mobile devices is not considered new in Brazil. However, the service is far from being heavily used. During this week’s Ciab (check all stories) —a conference and exposition focused on IT for financial institutions held in São Paulo—banks and vendors are trying to show how the connected society (also a central theme of the event) is changing the way banks do business."

Banks to offer mobile banking service by mid-2013
"All banks are expected to participate in mobile banking service by the middle of next year, says e-payment service provider, Malaysian Electronic Clearing Corp Sdn Bhd (MyClear). 'Our objective is to get the entire industry to participate to encourage usage of e-payment gradually,' said MyClear managing director, Mohd Suhail Amar Suresh."

RBS adds ATM cash dispensing to mobile banking app
"Customers are presented with a 'GetCash' option within the RBS and Natwest iOS, Android and BlackBerry apps that lets them request up to £100. A six digit PIN is then generated which can be entered at the banks' ATMs at any point within the next three hours to collect the money. Customers can make as many requests as they want in a day as long as they do not exceed their withdrawal limit."