Ongoing, "fit-to-win" mobile strategy needed to succeed

"Consumers expect increasingly sophisticated mobile banking capabilities, and delivering these capabilities requires financial institutions to move beyond short-term tactical thinking in favor of a continuous commitment to the channel. In short, mobile banking should be treated as a marathon, not a sprint, according to research by Fiserv Inc." Continue Reading

Ally Adds Popmoney, Recurring Funds Transfers to its Mobile App

"Utah-based Ally Bank has expanded its use of Fiserv's Popmoney person-to-person payments service. It now lets consumers send and receive funds from within the bank's mobile banking app. Ally Bank, the direct banking unit of Ally Financial Inc., has offered Popmoney since 2011." Continue Reading

Mobile banking success requires marathon mindset, says Fiserv

"Consumers are expecting increasingly sophisticated mobile banking capabilities, and delivering these capabilities requires financial institutions to move beyond short-term tactical thinking in favor of a continuous commitment to the channel. In short, mobile banking should be treated as a marathon, not a sprint, says a recent report published by Fiserv." Continue Reading

Snap-To-Pay From Fiserv Makes Mobile Bill Payment A Snap

"Fiserv, Inc., a leading global provider of financial services technology solutions, announced recently the launch of its Snap-to-Pay capability for select Fiserv mobile banking and payments solutions, which enables consumers to pay bills quickly and easily with a snap of their smartphone cameras. Essential bill information, such as the company to be paid and the amount due, is captured by taking a picture of a paper bill, and then used to automatically populate the appropriate fields on the smartphone screen. Snap-to-Pay leverages mobile imaging technology from Top Image Systems (TIS), which enables mobile devices such as smartphones and tablets to accurately capture information from documents of all types and sizes." Continue Reading

Mobile Banking Updates - Sept 8

Wells Fargo mobile guru Steve Ellis to keynote TabletBiz conference & expo
"The tablet event of the year kicks off November 13 in New York with the executive who helped Wells Fargo transition into online and mobile banking. Steve Ellis is a bit of a mobile guru when it comes to mobile banking. The fast pace of Wells Fargo’s early move into online and mobile financial services, including tablets was due in large part to his commitment to fostering workplace creativity. Ellis is executive vice president and group head of the Wells Fargo Wholesale Services Group, the commercial side of the company that includes commercial loan services, customer analytics, risk management, and mobile and social media strategies. Ellis was instrumental in launching Wells Fargo’s Commercial Electronic Office (CEO) Internet portal in 2000."

6 Tips for Safer Smartphone Banking
"More than half of American adults have a smartphone today, and more of us are using them to check balances, pay bills, deposit checks and conduct other banking business. A March report from the Federal Reserve found that slightly more than a quarter of cell-phone owners and nearly half of smartphone owners use their devices for banking, and that number is only expected to grow. Mobile banking can be a great time-saver, but it also presents the risk that you could have sensitive account data — and by extension, your money — stolen if you’re not careful."

New perks make banking easier
"Paying your bills and taking care of other banking chores is a pain. Even more painful: the fees you’ll face if you don’t do them when you need to. But here’s good news from ShopSmart, the shopping magazine from the publisher of Consumer Reports: Banks have introduced five services that make those tasks easier and more rewarding."

moTwin Announces Round of Funding, Adds New Investor
"French enterprise mobile app developer moTwin has closed an additional $2.7M in financing from new investor Sigma Gestion, as well as previous partners Seventure Partners and Naxicap Partners. This brings the total capital raised by moTwin to $7.3M, underscoring the opportunity for unique technology that can bridge user experience and cloud integration in mobile apps. The new funds will be used for international expansion, including adding additional sales and support resources to its Palo Alto office."

Black Hills Federal Credit Union Updates Digital Banking Experience with Corillian Online and Mobiliti from Fiserv
"Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today announced that Black Hills Federal Credit Union (Black Hills), a nearly $1 billion credit union based in South Dakota, has significantly enhanced its digital banking services for its 58,000 members. As part of an overhaul of its digital brand, including its website and online and mobile banking capabilities, Black Hills deployed Corillian Online® and Mobiliti™ from Fiserv, along with several complementary solutions."

RBS Citizens Tops In Mobile Banking Ratings
"Mobile banking apps from RBS Citizens Bank, based in Providence, came in tops with customers in surveys by Xtreme Labs and Javelin. The bank’s iOS app came in at the highest score with 4.5 stars and 93 percent favorable review and its Android app placed second, just behind USAA, with 4.5 stars and 97 percent good reviews."

Big Data and Payments Drive Loyalty in Business Banking.
"In the 'consumer edition' of the blog I suggested that banks can reinvigorate their payments brand and influence customer loyalty by integrating incentives and offers to their payments solutions. The premise is that banks are missing out on an opportunity to become more influential in where people shop and what they buy, rather than just how they pay. Offers can be driven by analytics into a combination of historical payments information and big data analysis of demographics, location positioning and peer group analysis. Such a strategy requires more than an offers solution, or a mobile banking app."

Mobile Banking Updates - Sept 5

Tablet Banking Taking Off Among Fiserv Bank and Credit Union Clients
"New tablet app includes robust functionality including bill payments, person-to-person payments and mobile deposit --More than 100 institutions already committed to deploy Mobiliti: Tablet to meet growing consumer interest in tablet banking Fiserv, Inc. FISV +0.15% , a leading global provider of financial services technology solutions, today announced the launch of Mobiliti(TM): Tablet, a turnkey ASP solution tailored for tablet users. Mobiliti: Tablet joins the company's existing licensed solution for tablet banking, enabling additional banks and credit unions to support this rapidly growing channel. Interest in the Mobiliti: Tablet app has been strong among Fiserv clients, with more than 100 banks and credit unions already committed to deploy the solution."

Newsbyte: SAP® Mobile Banking Solution Recognized by Juniper Research for Future Mobile Award
"SAP NEWSBYTE -- SAP AG (NYSE: SAP) today announced that the SAP® Mobile Banking solution has received the "2013 Mobile Banking Award" in Juniper Research's Future Mobile Awards for Mobile Commerce. SAP also received high commendations for solutions related to mobile consumer payments and mobile coupons."

Cachet Financial Solutions Partners With Nitro Mobile Solutions to Integrate Cachet's Remote Deposit Capture (RDC) Platform in Its Mobile Banking Application
"Cachet Financial Solutions, a leading provider of remote deposit capture solutions (RDC), has announced today that it has partnered with Nitro Mobile Solutions, a company that delivers mobile banking solutions to financial institutions, to fully integrate mobile deposit in Nitro's mobile banking application. By including this key service as an integrated part of Nitro Mobile Deposit™, financial institutions can offer their members and customers the convenience of mobile deposit without the need to download a separate mobile app."

Perfecto Mobile Helps Financial Institutions Cash In on Mobile Application Strategy
"Perfecto Mobile, provider of the MobileCloud(TM) Platform and integrated mobile application quality suite, today announced a significant uptick within the banking and financial services sector, tripling its growth in this segment year over year and signing four of the top five U.S. banks as customers."

Alkami and ZAG Interactive Partner to Provide Elegant and Engaging Online/Mobile Banking
"ZAG is an award-winning designer, developer and marketer of websites for financial institutions as well as clients across multiple industries. Alkami provides online and mobile banking solutions for credit unions and banks. 'We’re excited about the opportunity to partner with an industry leader of Alkami’s caliber,' said Larry Miclette, president and CEO of ZAG. 'We’re impressed by their digital solutions and eager to combine our design, development and marketing strengths with the power of Alkami’s technology to provide leading-edge online experiences for our clients’ audiences.'”

Banking Companies SWOT Analysis and 2013 Profile Reports Available at RnRCompanyProfiles.com
"The Miyazaki Taiyo Bank, Ltd. (Miyazaki Taiyo Bank) operates as a regional bank in Japan. It was formerly known as Miyazaki Mutual Bank, Ltd. The bank offers loans, deposits, domestic and foreign exchange transactions, and other banking related services. It also credit assurance services including general leasing and personal loans. In addition, the bank provides accounting, consolidation, collection and delivery of cash. Furthermore, it is involved in the venture capital businesses. "

International Mobile Banking Updates - Aug 13

Western Union Gets Into Nigeria's Mobile Money Game, Partnering With eTranzact
"Banking systems are changing rapidly in the digital age, and nowhere is this clearer than in Africa, where the vast majority of people save, spend and exchange money without using any formal banking institution. For them, mobile phones can be a lifeline. Most Africans own one, and at least 55 million people -- and counting -- use a system called mobile money to manage their finances. Customers can pay bills, transfer money and withdraw or deposit funds using only their cell phone."

Azerbaijan mobile wallet makes debut
"Azerbaijan card processing company AzeriCard has partnered with software firm OpenWay to create a mobile wallet that helps Azerbaijanis to withdraw cash from ATMs using a mobile phone and transfer money without using a bank card. The service uses Way4 Cash By Code technology to generate a code on the mobile which can then be used by the customer to withdraw cash. AzeriCard says that 14 partner banks are using the service. The Cash by Code option was added to the menu of 1,300 ATMs in Azerbaijan, and works on iPhone, Android and BlackBerry smartphones as well as Java-enabled feature phones. AzeriCard supports MasterCard, Visa and American Express."

Study: Fiserv looks at mobile and tablet banking trends
"Consumers are increasingly banking through mobile and tablet devices, but this is only the tip of the iceberg when it comes to changes in how consumers use these channels, according to Daniel Steere, director of product management for mobile payments at Fiserv. To illustrate the trend, Steere rounded up some of the most compelling mobile and tablet statistics from the 2012 Fiserv Consumer Trends Survey."

Mobile banking fraud
"A number of recent news reports have chronicled the use of mobile money transfer services by miscreants to carry out extortionist activities. Fraudulent activities, in whatever form or shape, are bad. At the same time, we need to take things into perspective. Not doing so may result in raising an alarm in people’s minds. That would be harmful for any product or service, but especially for a service that has the potential for broader socio-economic benefits while it is in the infant stage of development."

Uganda: Banks Stretch Hours As Mobile Competition Bites
"You have an emergency late in the night. Your bank is miles away from your residence, so you can't access any money. Ah, someone offers to send you money through mobile money and you get it right away, because there are telecom shops scattered all over the suburbs and operating 24/7. 'They (banks) either have to work 24 hours or they will run out of business,' says a source in one of the telecoms."

Zain Group to offer eServGlobal mobile money solution
"Kuwaiti telecoms group Zain has entered into a partnership with Paris-based software vendor eServGlobal to provide its customers across Africa and the Middle East with end-to-end mobile money transfer services. According to a press release, the solution encompasses a complete mobile money platform, and will enable Zain Group subsidiaries to offer services such as electronic top-ups , mobile banking, online payments, salary disbursements, money transfers, micro-financing, airtime top-ups and bill payments."

We Will Focus on Smart Mobile Banking: Preeti Malhotra
"Technology will be the differentiator for us and we will focus on smart mobile banking. It is the most cost-effective solution. The cost of one physical transaction is Rs 40-60, and through a mobile is Rs 1-1.5. An ATM transaction costs Rs 15-20. Of our six lakh villages, only 5 percent are covered by commercial bank branches. Forty-six per cent of the population is still unbanked. At the same time, almost everyone has mobile phones. They access the internet through the mobile phone."

India banks explore voice biometrics for added security
"For banks in India, voice authentication is increasingly an important part of their implmemenation of biometric security features such as fingerprint or iris recognition. Introducing voice biometrics would further prevent fraudulent use when using telephone banking."

Mobile Banking Updates - Aug 8

Mobile Banking, Payment, Core Sales Drive Fiserv Profits
"Fiserv shared solid results for the second quarter Tuesday night, including revenue of $1.1 billion and an 18% increase in adjusted earnings per share to $1.50. Revenue came from three main sources: mobile banking software and services, payment services and core banking software sales (the latter mainly through Fiserv's acquisition in Open Solutions earlier this year)."

Podcast: Mobile Banking Threats
"Kaspersky Lab expert Denis Maslennikov explains the vulnerabilities and possible threats of mobile banking apps."

Sterling Bank Expands Its Digital Capabilities through Retail and Business Digital Solutions from FIS
"Engaging customers on their own terms is the future of banking, and Spokane, Wash., based Sterling Bank, the principal operating subsidiary of Sterling Financial Corporation (NASDAQ:STSA), is meeting those needs with the help of FIS™ (NYSE:FIS). FIS, the world’s largest provider of banking and payments technology, today announced that the $9.94 billion bank signed a multi-year agreement to deploy FIS’ Business eBanking and Mobile Banking solutions – creating new and easier ways for customers to manage their money, while also supporting the bank’s plans for growth."

Q2 Ties Banking Software With Geezeo
"Austin-based mobile banking software developer Q2 (formerly Q2ebanking), said today that it has partnred with financial technology firm Geezeo. Geezeo is a developer of personal finance management software, aimed at consumers."

Thoma Bravo Completes Acquisition of Intuit Financial Services; Newly Launched as Digital Insight
"Thoma Bravo, a leading middle-market private equity firm, announced today it completed the previously announced acquisition of Intuit Financial Services, a division of Intuit, Inc., to form a stand-alone company that provides digital banking and payments capabilities to financial institutions. The transaction, valued at $1.025 billion, establishes a new company with a familiar name in banking, Digital Insight."

Mobile Payment Startup Secures Head Honcho & New ‘Dream Team'
"Zapp, which enables real-time payments on people’s mobiles through their mobile banking application, allowing secure payments between consumers and merchants, is set to hit the market in 2014. Ahead of its debut the company, which is part of the VocaLink group, has today announced key founder members of a senior management ‘dream team’ – who are responsible for launching the new mobile payments system."

Mobile banking innovations
"As you're standing in line at your local grocery store waiting to checkout, you quietly observe the people in front of you. They pull out a checkbook and begin to write a check. You silently sigh and roll your head because you now have to wait for this ancient process to finish- when they could have just slid a debit card and be done."

Shop Smart: Banking services you can bank on
"In recent years, banks have introduced new products and services that have significantly enhanced consumer convenience, notes Consumer Reports Money Adviser. For example, rising consumer preference for paying by debit card at the cash register has reduced the need to find automated teller machines. With smartphone banking apps, you almost never have to set foot inside a bank branch."

Mobile Banking Updates - Aug 1

What Are the Best and Worst Mobile Banking Apps?
"There’s something perversely satisfying about depositing a check in bed. While in a recumbent position, I’ve been known to whip out my iPhone, launch my bank’s app, snap a photo of the check’s back and front, type in the amount, and boom. My money wings its way into my account while I return to reading Entertainment Weekly on my iPad. Alas, not all mobile banking apps make it that easy. And a new report from Xtreme Labs, entitled the “U.S. Banking Apps Report: Customer Reviews,” shows that some banks are doing are a better job than others with their mobile apps."

FFIEC may be prepping guidance for mobile banking
"The word going around is that the Federal Financial Institutions Examination Council could introduce guidelines on mobile banking security within the next 12 months. But while that particular aspect of mobile payments may be in the regulatory eye, experts do not expect strictures to be more broadly applied."

Mobile Banking Trends: Find Out What is Hot and How to Stay Protected
"The security precautions for smartphone and tablet banking are the same as those for your PC. Smartphones are not inherently more risky, except for one important thing: It’s a heck of a lot easier to lose a phone than a computer. The likeliest way for a hacker to access your bank account information is if they have your phone in their hands. To guard against this, always maintain a password protected system, and if you have to, use security software to wipe the phone clean so valuable data can’t be stolen."

Is Technology Making an Impact in the Banking Industry?
"With TV, music and shopping available with the merest swipe of a screen, it's vital that the banking industry adapts to meet the needs of tech-savvy customers. Considering the focus on the banking industry of late, and the much-talked-about state of the economy, the banking industry's ability to adapt to changing technology could be vital to its recovery from the economic downturn."

More from F.N.B.: mobile banking update
"Earlier this month, I wrote about how F.N.B. Corp.’s online banking tools played into its acquisition strategy. F.N.B. (NYSE:FNB) upgraded its offerings late last year, adding bill payment and remote deposits to its mobile-banking capabilities. Executives talked strategy but were holding off on numbers: I figure CEO Vince Delie might give a progress report during the second-quarter earnings call Wednesday and I was right."

Anywhere/Anytime Access to Online Banking Solutions Driving Increased Uptake of Mobile Platforms, Says ABI Research
"ABI Research forecasts that cumulative online ID and authentication shipments into the banking market vertical will total 1.6 billion in 2018; an increase of 945% when compared to 2012. Cumulative shipments include secure USB tokens, standalone OTP generators, portable smart card readers, and mobile device software applications. Of the 2018 shipment total ABI Research forecasts that mobile software applications will account for 81% of the total 2018, which only accounted for a mere 22% in 2012."

Founders Federal Credit Union Enhances Online, Mobile Banking with Fiserv Solutions
"Fiserv, Inc. (FISV), a leading global provider of financial services technology solutions, today announced that Founders Federal Credit Union (Founders), a $1.6 billion credit union headquartered in Lancaster, S.C., has expanded its relationship with Fiserv in order to enhance its members' digital banking experience. Founders has deployed Corillian Online and Mobiliti from Fiserv to deliver feature-rich online, mobile and tablet banking services."

Mobile Banking Updates - July 4

Would You Pay a $5 Mobile Banking Fee (Video)

To Boost Mobile Banking Adoption, Engage Branch and Call Center Staff Says Fiserv White Paper
"Fiserv, Inc. FISV -0.74% , a leading global provider of financial services technology solutions, has published a new white paper that explains how financial institutions can boost mobile banking adoption by utilizing frontline staff at branches and call centers as mobile banking experts. The complimentary white paper, "Mobile Banking Adoption: Your Frontline Staff Holds the Key to Growth," can be downloaded at fiserv.com/frontline-staff."

Q2ebanking Partners With Banking Software Firm Andera
"Austin-based Q2ebanking, the developer of mobile banking software, said today that it has signed a strategic reseller partnership with Andera. Andera is a software-as-a-services company focused on account opening and lending for banks and credit unions. Q2ebanking said the move adds Andera's platform to its ebanking platform, letting financial institutions open accounts, originate loans, and sign documents electronically. Financial details of the partnership were not announced."

Mobile Banking Updates - June 28

Bank of Botetourt Selects Fiserv for Account Processing, Citing Enhanced Integration and Expanded Product Offerings
"Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today announced that Bank of Botetourt has chosen the Precision® bank account processing platform, along with a host of customer-facing solutions, including online banking, bill pay, mobile banking, social payments and remote deposit capture. Headquartered in Buchanan, Va., the $320-million bank expects to increase efficiencies through integration offered by Fiserv solutions and by moving from in-house processing to an outsourced delivery mode."

United Texas Bank Selects Q2ebanking Platform to Accelerate Unified Virtual Banking for Anytime Anywhere Access
"Q2ebanking (Q2), the leading provider of enterprise solutions for secure virtual banking, today announced that Dallas-based United Texas Bank has selected its platform to provide a unified ebanking experience for its growing base of retail and business customers. With the implementation of Q2platform, United Texas Bank will empower customers to engage with its world-class virtual branch anytime, anywhere, on any device."

Research and Markets: Mobile Payments 2013-2017
"Analysis and forecasts for the worldwide market for mobile payment services, including mobile wallet services and NFC technology. Now published in it's 3rd all-new edition, Mobile Payments offers you detailed analysis of international mobile commerce markets, including the growth of mobile wallet services, the highs and lows of NFC technology and the growth of mobile banking and remittance services. This detailed all-new report includes all the market sizing data and 5 year forecasts you need, plus case studies, country-market assessments, vendor profiles and more."

CSI puts a new 'SPIN' on P2P payments
"Computer Services Inc., a provider of end-to-end technology solutions for FIs, has introduced its Social Payments Instant Network, which enables banks to provide customers with greater P2P payment functionality through CSI mobile and Internet banking applications. Traditional P2P providers let consumers send payments to others via Internet or mobile banking, but the process requires a series of steps and multi-day waiting periods for processing before the funds are available to the receiver."

ACI Worldwide Survey: EMV Will Accelerate Adoption of Mobile Technologies, Industry Monitoring Mobile Wallet Adoption
"ACI Worldwide (NASDAQ: ACIW), a leading international provider of payment systems, today released the results of a new survey of banks, retailers and payment processors that sheds new light on industry trends related to EMV, mobile payments and banking, fraud and innovation. This survey was conducted at the 2013 ACI Americas Exchange conference in Boston, MA from June 4-6, 2013. Visit www.aciworldwide.com/ExchangeSurvey for more information."

Bank Millennium SA : Mobile Banking for Companies wins 2013 Market Pearl
"Bank Millennium Mobile Banking for Companies won the first place in the "Best Banking Offer" category of this year's "Market Pearls - Retailers' Choice" competition. It owes its victory to the votes cast by independent market experts i.e. the customers. The awards were presented at a Gala ceremony on 13 June 2013 in the Warsaw Sheraton hotel. In the "2013 Market Pearls" competition products submitted by manufacturers and distributors were voted on by shop-owners and staff, who selected the ones, which worked best and helped generate yield."

Andera’s oFlows Platform Named Intuit Financial Services’ New Account Opening Solution
"Andera, Inc. announced an expansion of its strategic partnership with Intuit Financial Services whereby Andera’s oFlows platform will be the new account opening technology for Intuit’s financial institution clients. Andera’s oFlows platform is a full account origination suite, with support for both deposits and loans, across the computer, tablet, mobile phone, branch and call center channels. With oFlows, financial institutions can increase their operational efficiency as they reduce the number of tools and products internally used to support the opening of accounts. For example, oFlows can save both the consumer and the financial institution time with the ability for applicants to leverage their mobile device to securely and rapidly attach identity-verifying documents directly to their application for a new account."

Mobile Banking Updates - June 9

The Quest for Simplicity in Mobile App Design
"We heard it again and again from Charaka Kithulegoda and other bankers honored in our Mobile Banker of the Year package this year: simplicity and ease of use are the keys to sound mobile banking app design. 'People don't live to bank, financial institutions exist to serve their needs,' observes Hari Gopalkrishnan, a managing director at Bank of America."

You Talking to Me? How Voice Is Revolutionizing Mobile Banking
"Want to race? Pull up your mobile banking app, enter bill pay data, click pay. I'll use my voice to log in - no keying in the password - and simply tell the app whom to pay, how much. Who will be faster? Who will get the job done with less irritation? And with none of the miskeyed entries that turn so much mobile banking into an exercise in angst."

The 5 Biggest Pain Points for Mobile Banking
"I just attended and presented at the Mobile Banking and Conference Summit in Miami. Now in its seventh year (mobile banking existed in 2006?!?), the conference was an exploration of how financial institutions are being influenced by, and taking advantage of, the mobile channel and mobile technology. A few hundred attendees, including mostly high-level executive, product, technology and marketing folks were there."

Finance on the fly with convenience of mobile banking
"'App. Snap. Deposit.' Sound easy? It is. Banking has become as simple as one, two, three. Manage your money on-the-go, anywhere, anytime, in the click of a button. Check account balances, recent transaction history, transfer funds and locate nearby branches and ATMs – all on your mobile device for free. The way of the future is now."

U.S. Bank's Badarinath Isn't Shy About Testing the Mobile Waters
"'In banking, there are few sustainable sources of competitive advantage,' says Niti Badarinath, senior vice president and head of mobile banking at U.S. Bank, Minneapolis. 'Product innovation is probably not a place where banks can truly distinguish themselves, especially in consumer banking. Pricing is also not a source of sustainable competitive advantage: you can change some rates here and there, but it's not something you can keep differentiating yourself on. Then it comes down to, how easy are you going to make it for your customers to access and manage their finances?'"

The ROI of Mobile Banking
"Today, the general consensus is that mobile banking capabilities are table stakes for financial institutions. While it's certainly true that consumers are coming to expect mobile banking, it should not be regarded as just another cost of doing business. Mobile banking actually delivers a compelling return on investment. Once a bank or credit union has the foundation of mobile banking in place, the addition of services like person-to-person payments and remote deposit capture can provide new revenue sources, as research indicates consumers will pay for such convenience-enhancing features."

BBVA Compass adds picture bill pay capabilities to its iPhone mobile banking app
"BBVA Compass today expanded its iPhone app with Picture Bill Pay, allowing customers to pay bills and add payees by taking pictures of their paper bills with their iPhones. 'We wanted our app to be as robust as possible since nearly 35 percent of those who take advantage of mobile banking manage their finances exclusively through their apps,' said Alejandro Carriles, director of self-service channels at BBVA Compass. 'Innovative and fun features like this allow us to improve and simplify those customers' experiences.'"

Mobile Banking Updates - May 12

Study: mobile banking apps key to bank loyalty
"Add mobile banking to ATMs as a major channel for cultivating bank customer loyalty. According to a study from Yodlee Interactive, a developer of financial mobile apps, one-third of those who use mobile banking name it as a reason why they stay with their bank."

DeMarrais: FDIC tips for safe mobile banking
"When's the last time you went into a bank? For many of us, trips to a local bank were once near the top of our weekly to-do list, but technology has changed that dramatically, allowing us to do most of our banking from the convenience of home or office whenever it suits us. Banker's hours? They're no longer an issue when you combine direct deposit, ATMs and online banking. Bank visits have been limited largely to opening accounts, applying for loans, resolving disputes or looking for a calendar."

Federal Reserve Board Survey Shows Growth in Mobile Banking and Payments
"Americans are increasingly using their mobile phones to access bank accounts, credit cards, and other financial accounts, according to the Federal Reserve Board’s latest report on mobile financial services. As of November 2012, 28 percent of all mobile phone users and 48 percent of smartphone users had used mobile banking in the past 12 months. This represents a significant increase from 21 percent in December 2011 for mobile phone users and 42 percent for smartphone users. While relatively less common, the use of mobile phones to make payments at the point of sale increased threefold over the same period, as 6 percent of smartphone owners reported using their phone to make a purchase."

Few Bank Shoppers Say Mobile Check Deposit Is A ‘Must Have’
"Within the last two years, more and more banks and credit unions have begun offering mobile check deposit on their mobile banking platforms. Today, there are 137 institutions listed on FindABetterBank.com and 33% offer mobile check deposit (see table below). Many banks and credit unions plan to roll out the service within the next 12 months."

ACLEDA Bank, Fiserv win tech implementation award
"Financial technology company Fiserv and Cambodian bank ACLEDA have won an Asian Banker Technology Implementation Award in the category "best mobile banking project." The award recognizes a collaboration by Fiserv and ACLEDA to extend the ACLEDA Unity mobile banking and payments service to new, untapped consumer segments using Mobiliti Reach from Fiserv."

Understanding Consumer Adoption of Mobile Banking in 2013
"It came a lot faster than anyone predicted: Mobile banking is growing so quickly that it is even overtaking traditional online banking. Just last week, the second largest bank in the United States, Bank of America, announced that its customers are logging into the bank’s mobile platform more than its online platform. It’s quite possibly the most significant innovation across the industry since the ATM."

Mobile Banking Plays Critical Role In Customer Loyalty While Tablet Apps Lag Behind
"A lack of banking apps optimized for tablets leaves consumers to resort to a cruder mobile web experience. According to a study from Yodlee Interactive, mobile banking may keep loyalty high while physical branches continue their decline. 71% of mobile bankers are either satisfied or very satisfied with their bank’s mobile and web offerings. One in three of those who use mobile banking now view their mobile banking experience as a reason why they stay with their bank."

Mobile Banking Updates - May 7

Convenience No. 1 Factor In Customer Loyalty for Banks, Study Finds
"Customers want convenience more than any other attribute from their banking experience, according to a new online survey by Harris Interactive for Yodlee Interactive, an online banking solutions provider. The survey of 2,219 banking customers found that 63% of those surveyed said they stay with their current because of convenience. Customer service and low fees ranked next behind convenience, with 48% and 42% of the vote, respectively. And 33% of the respondents who use mobile banking said that their mobile banking experience is one of the reasons they stay with their banks."

Fiserv Names Jim Tobin Senior Vice President and General Manager, Mobile Solutions
"Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today announced that Jim Tobin has joined the company as senior vice president and general manager, Mobile Solutions, Digital Channels. In this role, Tobin will be responsible for the strategic direction and day-to-day oversight of the market-leading Mobiliti™ mobile banking and payments solution from Fiserv. Mobiliti currently supports mobile banking, alerting and payments services for more than 1,000 financial institutions and millions of consumers in North America, Asia, the Pacific, the Middle East and Europe."

Mobile remote deposit capture adoption exceeds bank's expectations
"American Savings Bank is the first Hawaiian bank to introduce mobile remote deposit capture, a feature whereby depositing money into an account can be done simply by taking a photo of a check. Rick Robel, Executive Vice President of Operations at American Savings Bank, says that customer adoption of the mobile feature has "exceeded all expectations". Within the first month of the November 2012 launch, the bank achieved first year adoption goals and within two and half months their two-year adoption goals had been met. In March, 2013, mobile deposits with the bank soared by 40%."

Augmented Reality in FS - got your goggles?
"‘Mobile banking’ is not a very precise term. Today, we know it as meaning using your mobile phone for banking. However, back in the late 1990s, all that it meant was SMS banking. If your bank was particularly advanced, it may also have meant a WAP-based mobile banking service. It has only been since the launch of smartphones in the mid-2000s, that ‘mobile banking’ has come to mean a browser- or mobile app-based banking service."

Mobile Services Compared: Which Banks Are Setting the Trend?
"According to comScore, there were 133.7 million Americans with smartphones in February 2013, up from 104 million one year ago. As smartphones become necessities for Americans, banks have increased their focus on mobile banking, especially mobile banking applications. It has never been easier for bank customers to manage their money on-the-go. But, not every bank is able to deliver a feature-packed mobile banking experience as others might. With time, more and more consumers will consider mobile banking features in their decisions to choose a new bank."

Mercator Banking Channels Report: Mobile Banking Deployment: Partnering and Outsourcing
"In new research, Mobile Banking Deployment: Partnering and Outsourcing, Mercator Advisory Group reviews how the pace of innovation in mobility has caused financial institutions to consider new ways of bringing new mobile banking products to market efficiently and effectively."

Security Solution Provider Arxan to Lead Panel Discussion on Protecting Mobile Banking and Financial Apps at the FS-ISAC & BITS Annual Summit 2013
"Arxan Technologies, the leading provider of software security solutions that protects the global App Economy, announced today that Vince Arneja, Arxan's vice president of product management, will lead a panel session on emerging mobile application and risks in the banking and financial services market at the Financial Services - Information Sharing and Analysis Center (FS-ISAC) & BITS Annual Summit 2013. The FS-ISAC & BITS Annual Summit 2013 takes place April 29 - May 1, 2013 in Ponte Vedra Beach, FL, and brings together more than 500 information security professionals in the financial services market, providing an industry forum for collaboration on critical security threats facing the financial services sector."

SAP’s Mobile Banking Innovation Gets Nod for "Outstanding Technology Implementation" at The Asian Banker Technology Implementation Awards 2013
"SAP, the global leader in mobile messaging and mobile commerce services, today announced that together with PT Bank CIMB Niaga Tbk (CIMB Niaga), both companies were recognized with the "Outstanding Technology Implementation Award" at The Asian Banker Technology Implementation Awards 2013. The award recognizes the collaboration between SAP and CIMB Niaga in implementing GoMobile, using innovative mobile banking technology to allow users easy, reliable and convenient access to various bank applications 24/7, through any mobile handset running on any mobile platform, including iOS, Android, BlackBerry, J2ME (old Simbian), SMS, USSD, and WAP. The project involved the development and deploying of a groundbreaking mobile application that meets the increasing demand for mobile banking in Indonesia, without users having to worry about the kind or platform of their mobile devices regardless of the network they are using."

Mobile Banking Updates - April 11

Top Five Tips for Mobile Banking
"In our tech-savvy world, everything is readily accessible and convenient…even banking. Gone are the days of waiting in line at the bank or even waiting for your computer to boot up. Now you can access your bank account from anywhere in the world via your smart phone or tablet. But consumers need to be more cautious than ever when banking through any device, as hackers can prey on the unsuspecting. The FINRA Investor Education Foundation, part of the Financial Industry Regulatory Authority, offers these five tips on how to keep your identity safe and your money in the bank:"

 Five Star downloads mobile banking app
"Five Star Bank has launched its first-ever mobile banking app. The AirTeller Mobile Banking app allows customers of the Wyoming County community bank to check account balances, view recent transactions, pay bills, transfer funds and locate nearby Five Star ATMs and branches. The free app works on iPhones, iPads, iTouches and Android devices. It may be downloaded from the Apple App store and the Google Play store."

Mobile Banking and Branch Solution Provider Recognized for Innovation
"TRG Mobilearth Inc., a developer of mobile banking and mobile branch solutions for credit unions and banks, was recently recognized by BCBusiness magazine as one of the top 20 Most Innovative Companies in British Columbia. Ranked fourth, the award recognizes Mobilearth for their MobiBank™ mobile banking software as well as their new MobiBranch™ product, a tablet-based application that enables financial institution employees to bring the branch to their members and clients. Mobilearth clients include credit unions and banks across the United States, Canada, the Caribbean and Latin America."

Swipe to See Your Account Balance with Groundbreaking Bank of the West Mobile Apps, Built on Mobiliti from Fiserv
"Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today announced that Bank of the West, a $63 billion asset bank with locations in 19 Western and Midwestern states, has launched new apps for iPhone®, Android® and iPad®, each of which is built on the Mobiliti™ mobile banking and payments platform from Fiserv. Among the highlights of the iPhone and Android apps is the Quick Balance feature, which enables enrolled users to access their balances with the slide of a finger, without logging into their accounts. The feature is the first of its kind for a North American bank."

Mobile Banking Updates - Mar 31

Bell State Bank Deploys Fiserv's Mobile Banking System
"Bell State Bank & Trust in Fargo, N.D., has chosen Mobiliti, Fiserv's mobile banking service. Mobiliti allows customers of the $2.6 billion-asset bank to make payments from their smartphones, the Wisconsin-based fintech firm said Tuesday. The bank also began using Mobile Source Capture, Fiserv's mobile deposit system. Mobiliti is currently available to Bell State's customers through text messaging, web browsers, iPhone and Android phones, and the bank plans to add iPad compatibility, the release says."

Fed: Number of Americans using mobile banking increasing
"Nearly 1-in-3 mobile phone owners accessed a financial account via their phone in the past 12 months, a marked increase from a year earlier, the Federal Reserve said Wednesday. For those who own a smartphone, the number jumps to nearly half of all users, according to the study of consumer attitudes released by the reserve’s Board of Governors."

Mobile devices increasingly popular for banking services
"More consumers are using their mobile phones and smartphones for their banking needs, according to a Federal Reserve Board survey released this week. Twenty-eight percent of mobile phone users and 48 percent of smartphone users had used mobile banking in the 12 months prior to the survey being conducted in November 2012, up significantly from 21 percent and 42 percent in December 2011, according to the board’s Survey of Consumers’ Use of Mobile Financial Services."

Demand for Online, Mobile Technology Services Growing Among Business Banking Clients
"It’s hard to ignore that more and more people are using mobile devices to communicate, and banking institutions are aware of the growing demand for their services via the Internet among business clients. According to the American Bankers Association, businesses and consumers are demanding more payment options. This, coupled with shifting demographics, have banks re-thinking their service models to offer a wider range of products."

Mobile banking will break the 1 billion user mark in 4 years
"By the year 2017, studies are showing that the use of these services will have skyrocketed. The latest mobile banking study data from Juniper Research has indicated that an increasing acceptance of this type of smartphone and tablet based service has caused users to bring the number of users up to nearly 200 million."

Bank of Atlanta Mobile Banking
"Bank of Atlanta Mobile Banking allows you to bank on the go. Its free to download and offers quick access for managing your Bank of Atlanta accounts. Just like Online Banking, securely sign in with your current login information to check your balances, pay bills, transfer money, and locate ATMs and our banking centers."

Silicon Valley Bank Launches Mobile Banking App for Businesses
"Silicon Valley Bank, financial partner to technology and life science companies of all sizes, launched Apple® and Android™ mobile banking apps for its commercial clients in the US."

Mobile Banking Updates - Mar 21

Malauzai Software Launches Mobile Banking SmartApp for iPad
"Malauzai Software Inc., a provider of mobile banking SmartApps for community financial institutions, has launched its mobile banking app for iPad devices. The technology is currently in use by several institutions, including Huntsville, Ala.-based Worthington Federal Bank. Malauzai’s iPad SmartApp takes advantage of the larger tablet screen to introduce enhanced navigation capabilities to the mobile banking experience. Accounts are now displayed on scrolling tiles instead of lists, and users can have more than one workspace open at a time. For instance, users can view transaction history while making a transfer."

Mobile virus writers pay to Google Play
"An explosion in mallicious software -malware - targeting Android smartphone users is being fueled in part by a budding market for mobile virus creation kits, as well as a brisk market for hijacked or fraudulent developer accounts on Google's app store Google Play that can be used to disguise malware as legitimate apps for sale. I recently encountered an Android malware developer on a semi-private underground forum who was actively buying verified developer accounts at Google Play for $US100 apiece. Google charges just $US25 for Android developers who wish to sell their applications through the Google Play marketplace, but it also requires the accounts to be approved and tied to a specific domain. The buyer in this case was offering $US100 for sellers willing to part with an active, verified Google Play account tied to a dedicated server."

Will mobile banking fees turn away consumers? - Mobile Commerce Daily
"PNC bank is reportedly considering charging customers a fee when they use their mobile phones to deposit a check, a service that is now free. One of the attractions of mobile banking for consumers has been convenience but the fact that these services are typically free has also played a role. The question is whether by tacking a fee onto mobile deposits, this might slow the adoption of mobile banking."

Tablet users expected to make up 19 percent of mobile banking customers in 2017
One in four tablet users is predicted to pay bills via the device by 2017, according to a report by Juniper Research. Adoption of bill presentment and payment, or BPP, transactional banking by tablet users will be higher than by smartphone users, the report found. Tablet users are expected to make up 19 percent of mobile banking customers in 2017, or 200 million users, up from 9 percent of mobile banking customers in 2013."

Pros and Cons of Mobile Banking
"Many major commercial banks are now offering consumers the choice to make deposits, send money, and perform other routine tasks using a mobile app. Bank customers can now use a smartphone or tablet for basic transactions like check deposits and bill payments, making it easier to keep an eye on finances without a trip to the ATM."

Fiserv integrates P2P service into mobile banking platform
"Financial services technology provider Fiserv Inc. is looking to expand the use of its Popmoney peer-to-peer payments product. The company announced today that it will be integrating the P2P feature into its Mobiliti mobile banking platform. With the integration, P2P payments can be made directly from a user's mobile banking account. Additionally, users of P2P payments can manage payments and view transaction history from within their mobile banking application."

As Mobile Reshapes Payments Business, Fiserv Combines P2P Payments & Mobile Banking Offerings
"As consumers become more comfortable and engaged with the concepts of mobile wallets, mobile payments and other forms of digital payments transactions, the financial technology community is taking notice. For example, more than 16 billion person-to-person payments are made each year, according to McKinsey & Company. A 2012 Forrester Research report found that 51% of tablet banking users and 46% of mobile banking users would like to make person-to-person payments via their devices. Even though there is still considerable uncertainty about how things will play out in terms of standards, revenues and regulation no one wants to be left out of the race to dominate the mobile money space."

International Mobile Banking Updates - Mar 6

ACLEDA Bank Earns Celent Model Bank Status for its Fiserv-Powered Mobile Banking Initiative
"Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today that its client, ACLEDA Bank, PLC., was named a Celent Model Bank for 2013. Celent selected ACLEDA, headquartered in Phnom Penh, Cambodia, based on its successful initiative to bring mobile financial services to consumers without banking relationships, which the bank accomplished using Mobiliti Reach™ from Fiserv."

Mobile banking passes 6 million . . . fast
"Using a mobile phone for banking passed through 6 million users in Australia in the September quarter 2012, which was six months faster to that mark than Internet banking a white paper has revealed. While Internet banking took 15 quarters (3.75 years) to be adopted by 6 million users in Australia, mobile banking took only 13 quarters (3.25 years) to reach the same mark."

Banks moving towards mobile banking
"Bankers and software designers are meeting in Singapore to discuss how to take advantage of smartphones and tablets to expand their business. Banks are shifting investment, from brick and mortar branches packed with staff to slick IT solutions. Singapore software company Tagit is tailoring solutions differently for emerging markets like Indonesia and the Philippines, and banks with established networks in developed countries like Japan and Australia."

New Research Reveals China’s Potential for a Mobile Banking Revolution
"Researcher Patrick Ainslie calls it ‘handshakes over hetongs’ (the Mandarin word for ‘contract’). It’s an opportunity, an open challenge even, to reach 250 million people in China and potentially transform their lives. Ainslie is part of a team of researchers at New York-based social enterprise Reboot, which recently published a study, based on extensive field interviews, on designing financial services for China’s marginalized groups."

 The Moving Target of Mobile Banking Service
"When my colleagues and I talk about mobile banking, we are struck by how many banks operating in mature markets could learn from Africa. Despite the infrastructure challenges – and in some ways because of them – many African banks display a real commitment to innovation in service. Standard Bank of South Africa, for example, is working to provide “inclusive banking” – banking services for the previously unbanked. These customers may not own smartphones, but they can now deposit money and pay for utilities using the phones they have."

Mozido Appeals To Politicos For Action On Mobile Banking
"Gregory Corona, president and chief executive officer of Mozido LLC, has reached out to two top administration officials to run interference for his company with the Bank of Jamaica over a mobile banking deal with the credit union league that has been stalled by regulatory review. Texas-based Mozido operates a local subsidiary, Mozido Jamaica, managed by Kavin Hewitt."

Only three weeks left to register for the third Annual Mobile Banking Southern Africa Conference
"With only three weeks left to register for the third Annual Mobile Banking Southern Africa Conference 2013, we invite all financial, retail and IT professionals dealing with mobile banking and mobile payments to secure their seats at this high powered event. Registrations are filling up and the conference once again promises to be a full-house."

Mobile Banking Updates - Jan 6

Wells Fargo, Ally Bank See the Camera as Key to Mobile Banking
"A revolutionary as mobile banking has been, it's the camera that resides within smartphones that's lighting the fire underneath adoption drives at banks such as Wells Fargo (WFC) and Ally Bank. 'The camera is critical. If you look at the kinds of growth in mobile banking over the first couple of years, it was about the basics of mobile banking. But what's really exciting me and my team for the next couple of years is figuring out how to take advantage of the ability of the mobile device,' says Brian Pearce, senior vice president and head of the retail mobile channel in the digital channels group at Wells Fargo."

Bill Pay Coming to Mobile Banking!
"You will soon be able to access your MidWestOne Personal Online Bill Pay account through Mobile Banking. If you are enrolled in Personal Online Bill Pay and use either the downloadable application or mobile browser version of Mobile Banking, you will be able to pay bills from your mobile device! You will also be able to access Popmoney, our Person-to-Person payment service."

Bremer Bank to Expand into Mobile Banking and Payments with Mobiliti from Fiserv
"Fiserv, Inc. (FISV), a leading global provider of financial services technology solutions, today announced that Bremer Bank, an $8.1 billion bank headquartered in St. Paul, Minn., has selected Mobiliti™ as its mobile banking, payments and alerting engine. With Mobiliti from Fiserv, Bremer Bank customers will be able to securely access their financial information via their choice of SMS (text messaging), mobile browser and downloadable applications for Android™ and iPhone®."

Capital One boasts mobile banking through Web video initiative
"Capital One has rolled out an online video series that spotlights how fast and easy the company’s mobile banking options are. The primary goal behind the video campaign is to educate consumers on how to use the Capital One mobile banking application. Four videos are involved in the series with a fifth one planned for later this year."

Mobile Banking Updates - Dec 27

Why Internet and Mobile Banking Can Be Out of Sync
"In the continuing discussion around mobile banking as a standalone channel, a new dimension has emerged: the platform’s parity with Internet banking. Mobile banking apps, especially native apps, are evolving at a rate higher than Internet banking. Not surprisingly, cool, new technologies are geared more towards a mobile platform. The creativity in this particular space is, in part, due to the overwhelming demand for the service. Consumers' use of mobile banking rose dramatically in 2011, jumping by 63% to 57 million U.S. adults from 35 million in 2010, according to Javelin Strategy & Research."

Mobile banking will take a big leap, bypass Net banking
"The banking sector has seen a conscious shift from corporate lending to retail lending in the past few months. S.S. Mundra, executive director, Union Bank of India, believes that retail lending is the best business strategy for any bank in the current market conditions. In conversation with Mint Money, Mundra talks about why low-cost products are not marketed well and how the government-run bank is coming to terms with technology, while trying to maintain a balance between traditional and new-age banking."

Fiserv publishes mobile ROI white paper
"Financial services technology provider Fiserv Inc. has published a free white paper that discusses the value FIs can realize from their mobile banking channel by taking mobile beyond basic services. The white paper is titled 'Next Generation Mobile Banking: Transactions Increase Potential Return on Investment.'"

Credit Unions in Oklahoma, Missouri, Texas Add Mobile Banking
"Three credit unions — the $126.5 million Municipal Employees Credit Union of Oklahoma City, the $46 million Central Communications Credit Union of Independence, Mo., and the $192.5 million Texell Credit Union of Temple, Texas — have announced their adoption of mobile banking services."