Infosys Survey Finds Mobile Banking Customers Love Ease and Convenience, Yet Reliability and Security Concerns Remain
"An overwhelming majority (94 percent) of U.S. consumers say that banking on their mobile device is easy and more than three quarters (77 percent) feel it is convenient, but only 42 percent cite that it is reliable, according to a new study released today by Infosys, a global leader in consulting, outsourcing and technology."
Chase earns top marks in Forrester’s new mobile banking benchmark
"With the rising popularity of mobile banking — reaching 17 percent of U.S. consumers by the end of last year, a figure that’s grown 4X in the past five year — the research firm Forrester has developed a “Mobile Banking Functional Benchmark” to evaluate how banks approach the new wave of devices.
Forrester applied its new benchmark to the top four banks in the U.S. and found that Chase rose to the top, with a score of 74 out of 100 points. The big break for Chase was in the transactional functionality category, where it earned 26 points more than the average."
Mobile Banking Set To Explode, Here’s What Marketers Need to Know
"One study commissioned by the Federal Reserve System examines the increasing impact mobile tools have had on consumers’ banking, budgeting, shopping and payments behaviors. The report titled “Consumers and Mobile Financial Services” presents findings from an online survey with over 2,200 participants, conducted in December 2011 and January 2012. The report explores the use of mobile technologies as a means to access financial services and make financial decisions."
Capital One Updates Mobile Banking App
"Customers can use the updated app for the Android and iOS to view their rewards history and rewards account information in addition to requesting transfers to other rewards accounts, Capital One said Monday. Additionally, customers can browse credit card products through the mobile home screen and the mobile website, which does not require a log in. Customers can click a "call to apply" button to talk to a representative about a product or choose the "apply now" option and apply online."