Can mobile banking drive revenue?

"For the first time since its inception, mobile banking outranked telephones and snail mail in popularity, according to an annual ABA survey. Of all the methods of banking, 8 percent of customers most frequently bank with mobile devices--a 30 percent increase from 2012--compared to 7 percent each using telephone and mail services." Continue Reading

Community Banking Executives Optimistic About Growth Prospects Despite Regulatory and Economic Environment: KPMG Survey

"In the 2013 KPMG Community Banking Outlook Survey, 85 percent of respondents said their bank's revenue will increase a year from now. Fifteen percent expect revenue to increase 11 to 20 percent, while 70 percent expect it to increase 1 to 10 percent.

Regulatory and legislative pressures were deemed by 42 percent of respondents as the most significant barrier to growth over the next year, down from 47 percent in last year's survey." Continue Reading

Telecoms firms pin hopes on mobile banking

"Cellular operators want to open up their networks for more banking transactions as they have pinned their hopes on mobile money to grow revenues in the future. According to Fredrik Jejdling, Ericsson’s sub-Saharan African regional head, the most downloaded mobile apps in Africa now were banking apps.

Social networks were the second most downloaded. Discussing the source of their revenue growth in the next decade at the Africa Com telecoms conference yesterday, the operators said that as their traditional voice revenue had come under pressure, data revenues had exploded over the past two years." Continue Reading

Smarter Digital Banking Channels Drive Higher Customer Satisfaction and Revenue

"Digital banking channels — both online and mobile — offer big benefits to the customer and financial institutions. An intuitive digital banking environment gives the customer 24/7 access and insight into his or her financial status and the ability to initiate transactions, answer their own questions and sign up for new products and services at will, from anywhere in the world.

Banks of course are providing a unique set of services that improve customer satisfaction while reducing overall customer service costs. When done correctly, it can be a win-win for everyone involved and improves customer loyalty and the likelihood that customers will sign up for additional banking products and services from the financial institutions with the best digital banking experiences." Continue Reading