Mobile Banking Updates - June 23

Mobile banking trends continue to expand 
"When was the last time you went to the bank? We took the question to Nicollet Mall.'6 months ago, maybe?' was the first response we got. 'Does an ATM count? I would say I went a couple of months ago with my kids, to cash their piggy banks,' was the second answer we got."

Must-Have Mobile Banking Services In 2013
"As much of the country has become mobile-reliant, it makes sense to check out the available mobile apps and features in regard to your banking needs. Mobile apps can be useful in many ways, especially when you’re on the go and need to take care of your finances. Apps make it easy to keep track of your bank accounts as well as your personal finances as a whole."

Mobile banking shifts into overdrive
"Online banking was a big hit with customers from the start. They loved being able to sit at their home computer and pay bills with a keystroke, or check account balances with ease. Today, electronic screens are smaller, but online banking, and its latest incarnation – mobile banking – is bigger than ever, said Bill Russell, executive vice president of retail banking at Bell State Bank & Trust, which is based in Fargo."

Banks embrace mobile as trend picks up speed
"Mobile banking is rapidly shifting some customers' expectations of the total banking experience, digital strategy executives in the industry say. 'Mobile is the fastest-growing channel in the company's history,' said Armin Ajami, vice president for mobile products management at Wells Fargo. 'It's far surpassed online.' The ratio of Americans using mobile banking, from downloadable apps to texting services, grew from one-fifth in 2010 to one-quarter in 2011 and to one-third in 2012, according to Javelin Strategy and Research. Bank executives say that in addition to new users, more people are using multiple services."

Banking now going mobile
"Dan Brower fished a much-awaited check from his mailbox but didn't have time to swing by his bank's branch. So the Kansas City resident fired up his 2-week-old iPhone, and with just a flick of his finger -- disappointment. Commerce Bank's mobile banking application doesn't accept deposits."

ING Direct adds remote cheque deposit to mobile app
"Banking at ING Direct just got more simple and convenient. Beginning today, clients can deposit cheques into their accounts remotely using Cheque-In, a new feature of the bank's existing mobile app. Cheque-In allows clients to take a picture of their cheque using their mobile device and have it deposited immediately into their ING DIRECT account. The feature is the first available on all major platforms, including Apple iPhone, iPad, iPod, Android Phone, Android Tablet, BlackBerry Mobile devices with BB10 OS, and tablets running Windows 8."

Want To Stand Out As A Retail Bank? Try Customer Centricity
"Just last month I decided to invest some of the cash I had in my bank’s money market with the bank’s brokerage services. I met with the rep at my local branch, signed the papers, and left smiling. Five days later, having received no paperwork – no nothing – I went back to the branch. My rep was on vacation, and the folks on the floor knew little about brokerage services. Excuse me?"