Mobile Banking Updates - June 6

Time for Mobile Banking Apps 2.0: What Consumers Want from Mobile Banking
"In an early May report, the Credit Union Times called for a revolution in the world of banking apps, a “Mobile Banking 2.0″ that fixes the problems of the first forays into the field and yields real customer engagement. According to the article, the current generation of mobile banking apps are static and unengaging — at most institutions, the vast majority of interactions via the mobile channel take less than a minute. For younger consumers, these utilitarian functions do not impress. The ability to test out apps or at least look at screenshots online means that Internet-savvy customers can check out apps before they open accounts at banks. Financial institutions without interesting, value-adding apps stand to lose younger customers who choose banks based on how easy they are to operate through phones or tablets."

Desert Schools Federal Credit Union to Implement ACI Worldwide’s Online Banking, Bill Pay and Mobile Banking Services
"ACI Worldwide (NASDAQ: ACIW), a leading international provider of banking and payment systems, today announced that Desert Schools Federal Credit Union ($3.1 billion in assets) has selected ACI’s online banking and bill payment services to enhance its technology services to over 321,000 members."

Monitise to Lead Panel On Monetizing Mobile at Mobile Banking & Commerce Summit
"Monitise’s Lisa Stanton, executive vice president, payments & general manager – Visa Inc., will lead a panel on driving revenue through mobile on Tuesday, June 4, 2013, at the 7th Annual Mobile Banking and Commerce Summit. Panel participants include executives from Webster Bank, Cognizant and Blackhawk Network, and will provide financial institutions with specific models for creating revenue with a comprehensive mobile platform."

Mobile banking, demographics make financial institutions rethink branch strategy
"Is the era of mobile banking prompting banks to scale back their real-world presence? U.S. banks and savings and loans shut more than 2,000 branches in 2012, the Wall Street Journal reported last month, citing the research firm SNL Financial. The research firm AlixPartners expects total branches to decline from 93,000 to 80,000 over the next decade, the paper said. PNC Financial Services Group Inc. is closing 200 branches this year out of nearly 3,000. That includes two midstate branches scheduled to close July 19: the Parkview Branch at 886 Plaza Blvd. in Lancaster and the Windsor Park branch at 5288 Simpson Ferry Road in Lower Allen Township, said PNC spokeswoman Marcey Zweibel."

SWACHA Releases 2013 Mobile Banking Survey Results at Its First Annual Executive Leadership Payments Summit
"Consumers are quickly embracing the ability to handle their banking transactions from a cellular phone or tablet, according to a just released survey by Dallas-based SWACHA, one of the largest not-for-profit electronic payments associations in the country. The information from SWACHA’s 2013 “Consumer Insights Survey” was released today at its inaugural Executive Leadership Payments Summit in Dallas."

More complaints for NatWest after app crashes once again
"This morning (May 31st) saw NatWest receive several customer complaints after its banking app failed to load up on its users’ mobiles between 9.05am and 9.45am, the Telegraph has reported. NatWest took to Twitter to acknowledge the issue, tweeting from its customer service account. In response to one complaint, the firm tweeted: 'due to the overwhelming popularity of our app, we have experienced issues, which hopefully will be fixed soon.'”