Mobile Banking Updates - Aug 9

Predictive Customer Service Tech Wins Award
"The ability to predict a customer's problem before he or she even reports that problem is a clever innovation, and for Personetics it was enough to be honored by a roomful of bankers at SourceMedia's Mobile Banking and Commerce Summit."

Mobility Matters: Tracking the Mobile Banking Revolution in Credit Unions
"Freedom of choice. Call that the theme of this week’s column which looks at how credit unions that want can tell their core providers to take their mobile apps and shove them. Even more startling: it is possible to home-brew mobile RDC, dodging hefty monthly licensing and maintenance fees. And, lastly, it may be time for a complete rethink of how to protect mobile banking users from crooks, starting with a shift of responsibility away from the member."

Mobile banking extends beyond normal services to include social media
"Americans bought 100 million smartphones in the fourth quarter of 2011 alone, according to International Data Corp. With sales figures like that, it’s no wonder that all businesses, and banks in particular, are stepping onto mobile platforms."

Bank of America Working for Apple
"For some pretty stodgy companies -- often seen as being out of step with younger Americans -- the big banks are laboring to show how cool they are when it comes to mobile services. The Wall Street financial war chests are stockpiling press releases about new mobile offerings in a race not unlike the way in which the White House and Kremlin once stockpiled nuclear warheads to prove supremacy."

More area banks to offer mobile deposits
"Jen Faber has grown accustomed to depositing checks into her bank account while sitting on her couch. It takes her 10 minutes to take photographs of 30 checks and submit them to her bank. Within hours, the deposits show up in her account. 'It’s super-fast,' said Faber, who uses MT Bank’s mobile banking program for small businesses. 'One of my biggest priorities is saving time.'"

Mobile banking, once a gee whiz feature, is becoming ubiquitous
"Just in the last few months, a number of financial institutions have enabled their smartphone-wielding customers to transfer funds, look up their balances, pay bills and handle other banking chores while on the go. -Raleigh-based Coastal Federal Credit Union launched its mobile banking service to its "social media followers" in late April and broadened the service to all of its 193,000 members at the end of May. About 8,900 members had signed up as of June 24."

Mobile Banking Updates - Jun 28

Star One Credit Union Partners with Tyfone to Deliver Best in Class Mobile Banking
"Star One Credit Union, the ninth largest credit union in the U.S. with more than $6.0 billion in assets, today announced the availability of its Tyfone powered mobile services to its more than 89,000 members worldwide. Star One partnered with Tyfone to bring industry leading mobile banking services to its members, including Fiserv XP2 core integrated mobile banking, enhanced strong ID authentication mobile security and a seamless path to NFC contactless payment technology."

Personetics Crowned "Mobile Solution Provider of the Year"
"Personetics, a leading provider of consumer interactions technologies to the financial services marketplace, announced that it was selected as the 2012 Mobile Solution Provider of the Year at the 6th Annual Mobile Banking & Commerce Summit. This year, the summit attracted more than 600 senior-level financial services decision makers, solution providers and industry trendsetters for two days of intense networking and workshops. The Summit, presented by American Banker, BTN, Mobile Banker and PaymentsSource, focused on mobile banking usability and the customer experience."

BBVA Compass introduces enhanced iPad app at mobile banking summit
"BBVA Compass introduced version 2.0 of its iPad app Monday at American Banker's Mobile Banking and Commerce Summit in San Francisco. The free app, which will be available at the end of the month, follows in the footsteps of the bank's iPhone app, offering direct enrollment to mobile banking as well as first-to-market features such as free access to weekly economic updates from BBVA Research. It also allows users to pay bills and view check images, transaction receipts, account statements and charts, along with cash flow and pie charts of bill payments."

Intuit Launches Mobile Banking Purchase Rewards for iPhone and Android
"Intuit Financial Services’ new Mobile Purchase Rewards feature for mobile devices lets customers turn their smartphone into a savings tool. Armed with the new mobile banking feature offered by their bank or credit union, consumers can receive and activate customized merchant-funded discounts or rewards that are based on their personal buying habits. Customers then simply swipe their bank- or credit union-provided ATM/debit card to redeem and save money. No coupons. No fuss. The savings are then automatically deposited back in the customer’s checking account at the end of each month."

Clairmail Honored With Frost & Sullivan Customer Value Enhancement Award
"Clairmail, Inc., the leader in mobile banking and payment solutions, today announced it has received the prestigious 2012 Award for Customer Value Enhancement in the Mobile Banking and Payments Services industry from Frost & Sullivan. The award is earned by a company that demonstrates excellence in implementing strategies that proactively create value for Financial Institutions (FIs) with a focus on improving the return on the investment that FIs make in their services or products."

Jack Henry Banking Introduces iBizManager
"Jack Henry & Associates, Inc. JKHY -0.03% is a leading provider of technology solutions and payment processing services primarily for financial services organizations. Its Jack Henry Banking(TM) division announced today the availability of iBizManager(TM), the latest addition to its extensive offering of Internet and mobile banking solutions."

Depositing Checks Using Smartphones is Growing With Mountain America Credit Union's Mobile Deposit App
"Taking a picture of a check with your mobile phone and having it deposited into your account within seconds seems like it would require bleeding-edge technology only available to select national bank customers. But Mountain America Credit Union has been offering the service to its members for nearly a year, and its use has been growing. Though not yet offered by many local financial institutions, Mountain America introduced the mobile deposit feature of its mobile banking smartphone app in July 2011 and has since seen mobile check deposits increase more than 1,800 percent."