Mobile Banking Updates - July 14

Allied Payment Network and Malauzai Software Expand Picture PayTM Solution as a Stand-Alone Mobile Bill Payment Application
"Allied Payment Network, a provider of online bill payment services to the financial industry, and Malauzai Software Inc., a provider of mobile banking SmartApps for community financial institutions, announced that Picture PayTM is now available to any financial institution as a stand-alone mobile bill payment solution, even those that use a different mobile banking provider. Picture Pay can now be implemented by any bank or credit union as a separate mobile application. The stand-alone Picture Pay solution is compatible with any core banking system or mobile platform and no technology integrations are required. The app can be live and in use by customers and members within 60 days of the project start date."

Yet another bank fee could be a pain in the app
"Al Falussy is on the go. A sales executive at lighting company Stan Deutsch Associates, the Long Island, N.Y., resident is a frequent user of his mobile banking app to get balance alerts, send money to employees and family, and deposit money from places where no branches are nearby. But if Falussy's bank of choice — JP Morgan Chase — started charging to use the app? He'd switch banks."

Why Mobile Banking Needs an Upgrade
"Mobile is often touted as banking's most efficient delivery channel. But gaps and glitches suggest that banks' mobile apps sometimes fail to deliver."

The mobile m-banking revolution is being led by consumers and reaching collections
"Bankers will undoubtedly take the credit for the advances in mobile banking, but should they? Who is really leading the mobile banking and collections revolution, asks Daniel Melo, a banking analytics consultant for Fico in Europe, Middle-east and Africa (EMEA). In my opinion the answer is consumers. It is the consumerisation of IT trend that is pushing banks to do more with the mobile channel. Consumers are rewarding tech savvy banks by paying overdue debts faster, accessing self-service options, and responding quickly to fraud alerts he says in this debt collection focused article."

5 Cool Tech Tools to Boost Efficiency, Service, Membership
"To enhance customer service, improve operational efficiency and entice new members, especially younger ones, credit unions of all sizes are tapping into new technology such as social media and rolling out cool tech tools such as mobile apps and video tellers. Yet, credit unions face challenges selecting from the plethora of products and providers entering the market. Tighter IT budgets make it imperative to find cost-effective solutions that engage members across multiple channels."

Consumer Reports: Save time, money with these bank perks
"Paying your bills and taking care of other banking chores is a pain. Even more painful: the fees you'll face if you don't do them when you need to. But here's good news from ShopSmart, the shopping magazine from the publisher of Consumer Reports: Banks have introduced five services that make those tasks easier and more rewarding."

Interview: Ian Bright of ING on the 2013 edition of the Mobile Banking & Social Media Survey
"The lead author of the ING International Surveys, ING senior economist Ian Bright, talks through some of the highlights of a major, new survey of 12,000 people on mobile banking and social media; A very revealing and quite enlightening piece that's worth sharing (and "Twitting" and "Facebooking")."

Banking goes mobile (with a few hitches)
"Dan Brower fished a much-awaited check from his mailbox but didn't have time to swing by his bank's branch. So the Kansas City resident fired up his 2-week-old iPhone, and with just a flick of his finger — disappointment. Commerce Bank's mobile banking application doesn't accept deposits."

Generations Bank Deploys First Mobile App
"Generations Bank ($264 million assets) has launched its first mobile app, mygenmobile.The app is powered by the partnership between Banno and ProfitStars®, a division of Jack Henry & Associates Inc.®. Seneca Falls, N.Y.-based Generations Bank launched mygenmobile in February and customer adoption is growing twice as fast as what the bank projected. Furthermore, usage is strong; in one month, half of the app's subscribers accessed it more than 10 times. The top 10 percent entered mygenmobile at least 45 times, the top 5 percent at least 60 times, and the top 1 percent at least 95 times."