Westpac Smart Watch app goes live

"Westpac New Zealand has released the first integrated mobile banking app for a SmartWatch device, available exclusively on the Sony SmartWatch.

The Cash Tank app was used nearly 40 million times over the last year, with this development designed to offer convenience for customers and help answer the most frequently asked question in banking, “What’s my balance?” at the touch of their wrist. Westpac Head of Digital Simon Pomeroy says smart watches are the next frontier of app development as customers continue their uptake of mobile devices." Continue Reading

Westpac set for first SmartWatch banking app

"Westpac New Zealand is poised to release the first integrated mobile banking app for a SmartWatch device.The app, initially available exclusively on the Sony SmartWatch, will later be extended to other smart watches as they become more widely available in New Zealand.

Westpac says this development offers unrivalled convenience for customers and helps answer the most frequently asked question in banking, “What’s my balance?” at the touch of their wrist." Continue Reading

Westpac launches device-agnostic ‘central platform’ for mobile, online banking

"Westpac unveiled today its new digital and mobile strategy, which aims to offer a full-featured banking experience across smartphones, tablets and PCs.

'Our strategy is to be different from our peers, but only to be different from our peers because we believe that’s the way that our customers are interacting with us more and more, and to deliver the best digital solutions for our customers,' says general manager retail bank Ian Blair.

According to Blair, Westpac is making an investment of over $15 million over next 18 months in order to realise its new online and mobile banking strategy." Continue Reading

International Mobile Banking Updates - Aug 6

More payments via mobile devices in 2015: report
"Online payment transactions handled by Chinese mobile payment service providers will exceed 9 trillion yuan in 2015, according to an industry report published on Monday. In 2012, the country's mobile banking sector handled 800 billion yuan in online payment transactions, an increase of 265.3 percent from a year earlier, according to a report published by the Internet Society of China, Xinhua news agency reports."

VIPERA PLC : Vipera – KPMG Commercial Partnership Agreement
"Vipera announces today that it has concluded an agreement with KPMG Advisory Spa ("KPMG"), a leading consulting and IT services company in Italy. Under this agreement KPMG, who are looking to expand their business in the area of mobile services and mobile financial services, have become a commercial partner and system integrator of Vipera's mobile financial services and solutions based on Motif."

Knocking on the M-commerce Door
"The past few months have seen more telcos inserting themselves into the mobile money and mobile commerce value chains. In Spain, Telefónica SA announced partnerships with financial institutions CaixaBank and Santander to create a new business in mobile banking, including a mobile wallet. (See Telefónica Brokers Mobile Money Alliance.)"

Surprising FNB mobile device stats
"FNB recently revealed that 76% of their clients visiting their online banking services are using an iPhone or iPad – much higher than all other brands put together. FNB launched its new website on Sunday 14 July, aimed at creating a consistent experience across all devices. The focus on a mobile friendly experience is very evident in the new design. Around 10% of FNB’s banking clients are currently accessing the website via a mobile device – up from 4% a year ago."

Software quality problems show need to “shift left”
 "In the private sector, software errors are causing both financial and reputational damage. A study by software quality specialist SQS identified private sector businesses in the banking, retail and mobile sectors, more likely to suffer software malfunctions than public sector organisations."

Bank of Kigali launches mVISA-Rwanda
"The Bank of Kigali, in partnership with Visa, has launched a new mobile banking platform, mVISA, an interoperable mobile branchless banking solution. BK mVISA is a digital wallet that targets 55 per cent of the country’s population of 10.5 million that currently have mobile phones."

ANZ Extends Mobile Financial Services to Unbanked and Underbanked Consumers with Mobiliti Reach from Fiserv
"Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today announced that Australia and New Zealand Banking Group (ANZ), a $642.12 billion asset banking group, has launched an extensive mobile banking and payment service in several nations in the Pacific."

Aussie Bank Crowdsources Product Ideas in Mobile App Challenge
"Westpac will invest $50,000 to develop two concept apps from the public. The bank already has an aggressive mobile strategy, and is threatening to shake things up further with more bold moves like this before year’s end."

Kenya: Press Releases: Barclays Bank Offers Bulk Mobile Payment Solution
"Barclays Bank has partnered with mobile telephony service provider Safaricom to offer a mobile banking service that enables corporate clients to disburse bulk payments such as salaries, dividend payments, per diem allowances and pension payments to various beneficiaries through their mobile phones."

Canadians growing increasingly comfortable with mobile payments
"Mobile payments have gone mainstream in Canada. According to a report a by Technology Strategies International, more than half of smartphone owners in the country have used their phones to make payments this year. The bad news, according to the report titled "Canadian Payments Forecast — 2013," is that most of these mobile payment transactions have been for e-commerce purchases or bill payments via mobile banking apps and mobile banking websites. In other words, they're not happening in brick-and-mortar stores."

Updated: Westpac Australia online, mobile banking services still down
"Westpac Australia has confirmed that its online and mobile banking services are experiencing intermittent issues today. Westpac said its services were restored at 7pm Australian Eastern Standard Time (AEST) on Thursday night after being down for most of yesterday."

International Mobile Banking Updates - July 30

Fostering Financial Inclusion with Mobile Banking
"The annual growth rates of mobile phone penetration in the developing world have ranged between 30% and 50% or higher, and penetration has been rapidly increasing. In Africa, mobile phone penetration has exploded during the last ten years. Between 1998 and 2009, Africa witnessed an increase from 0.53 per 100 people to 42.82 per 100 people. At the same time, the average price of a 2G handset decreased from USD 150 in 2003 to USD 75 in 2008. Africa is now considered to be the fastest emergent continent for ICT sector growth."

Mobiles becoming dominant for banks
"The growing love affair smartphone-toting Kiwis have with mobile banking is starting to push the desktop PC into second place. ASB is the first bank to reach a "tipping point" where more than half of all customers' online sessions are now taking place on mobile devices. Head of digital experience and commerce Michael Ramsay said the behavioural shift was one of the biggest and fastest the bank had observed in its 160-year history."

CBN to review mobile banking framework to accommodate telcos
"The Central Bank of Nigeria (CBN) has said there may be need to review the mobile banking framework in order to accommodate the telecommunication operators. This is in response to analysts question over non inclusion of telecommunication companies in the mobile banking operational plan by the CBN. Kola Adeyemo, assistant director, payment system policy and oversight division - banking and payment system department, CBN, who said this at the BusinessDay Mobile Money Roundtable in Lagos, also said there was need for these telcos to register subsidiary companies, which would be regulated by the CBN."

M-commerce boom in Zimbabwe
"Online and mobile transactions have for the first time surpassed card payments in Zimbabwe after recording 28,3% growth in the month of May. According to the Reserve Bank of Zimbabwe’s May 2013 monthly economic review, the value of mobile and Internet-based transactions rose from US$283,6m in April to $364m in May, while the total value of card-based transactions rose by 1,3% from $328,2m to $332,6m."

ACI Worldwide to power DBS’ IDEAL mobile banking platform in Asia
"Payment and banking system provider ACI Worldwide announced on Tuesday a partnership with DBS to deliver the IDEAL 3.0 regional internet and mobile banking platform to corporate customers in Asia."

IBM Extends Its Banking Tech Expertise Into Emerging Markets
"IBM is extending its expertise in laying the foundation for banking beyond the established world and into emerging countries. A modern, reliable, secure banking system is a basic requirement for economic growth. For emerging economies, developing such a banking system is both a challenge and opportunity; large portions of their populations may not have bank accounts or use banks regularly, creating an impediment to growth and development."

Online banking brings more customers to StanChart
"Standard Chartered Bank Malaysia experienced a tangible growth in the number of its active customers by over 700,000 over the last 12 months through its new digital strategy of online banking. According to its country head of Consumer Banking Sonia Wedrychowicz-Horbatowska, the growth is important for the bank to stay competitive."

Rise in mobile banking predicted
"Experts predict that mobile banking in the Middle East and Africa will jump from 19.8 million users to 82.1 million users by 2017. Over the last five years, the developing world has experienced substantial growth in the adoption of mobile technology. Emerging markets offer not only new possibilities for traditional banking but major potential for transformative banking, said a statement from Gemalto, a leader in digital security."

Westpac soliciting new ideas for mobile banking apps through a competition
"Westpac is spreading its net wide in the search for fresh mobile banking apps by soliciting ideas from outside the bank through a competition. The bank says it will "crowdsource" ideas for mobile banking apps from New Zealand developers and designers. In return they're being offered the carrots of cash and the chance to "take their app to the world." Westpac says the objective of "the Westpac App Challenge" is for developers and designers to use their experience as bank customers, alongside their professional skills, to make a process or service faster and easier via a mobile app."

Swedes snap up mobile banking
"'The number of people who download the mobile app is increasing and they are using it also once its installed. The app is very user friendly,' Handelsbanken press officer Henrik Westman told the TT news agency. With smartphones now the norm major Swedish banks like SEB, Handelsbanken, Nordea and Swedbank have reported that the number of mobile logins is more than online banking via a computer."

International Mobile Banking Updates - July 15

BPI sees mobile banking transactions rising rapidly
"THE Bank of Philippine Islands (BPI) anticipates a sharp rise in mobile banking transactions this year. In a statement sent by e-mail, BPI executives said that since the first launching of their mobile banking application in 2011, more than half of mobile banking enrollees transact with the bank using their mobile apps. According to BPI executives, the number may rise further in the wake of the adoption of the latest version of the BPI Express Mobile App."

Mashreq Qatar launches smart banking with Snapp mobile banking app
"In its efforts to continue leading the banking space, the region's leading financial institution, Mashreq Qatar has officially launched state-of-the-art mobile banking app 'Snapp'. The fully-functional mobile banking service can be downloaded free of cost and is available to customers on Android and iOS platforms throughout Qatar."

Citi PH's mobile banking app offers 'one-time PIN'
"Citi Philippines has launched a "one-time personal identification number" (PIN) feature in the Citi Mobile banking app. Citi clients can now get a "one-time PIN" via SMS or on the online security device, offering greater convenience when making online banking transactions. The "one-time PIN" is a unique six-digit PIN that serves as a dynamic second-level authentication and allows users to access their account details and complete online transactions on their computers, tablets or mobile phones."

Polish banks unveil mobile payments standard
"Mobile payments looks set to receive a boost in Poland after six banks announced they will collaborate to create a new standard in the country. Alior Bank, Bank Millennium, Bank Zachodni WBK, BRE Bank, ING Bank and PKO Bank Polski intend to build a common infrastructure including standard authorisation and settlement. The system will be open to all market participants, including other banks, and will support abilities such as mobile cash withdrawal from ATMs and mobile money transfer."

Westpac launches home loan approval via mobile
"In a first for New Zealand and Australia, Westpac NZ customers can apply and secure approval for a home loan within minutes via their mobile phone. The new capability is part of the latest update for Westpac’s mobile banking app and is available now. Customers can fill out a home loan application, submit it and receive approval all via their phone. The entire process, including receiving the approval, takes just minutes and adds a new dimension to weekend house hunting, participating in auctions and the planning process in buying a home."

Africa's first Bitcoin wallet launches in Kenya
"Africa's first Bitcoin transfer service has launched in Kenya, piggybacking on M-Pesa, the country's highly successful mobile banking platform. The service, called Kipochi, will allow Kenyans to move money abroad while dodging the hefty transaction fees charged by companies like Western Union and MoneyGram. Kipochi -- which means purse in Swahili -- describes itself as a lightweight, easy-to-use Bitcoin wallet. Users only need an email address, phone number and passport or national identity number to sign up and can currently transfer up to one bitcoin a day using the service -- although this is expected to increase soon."

FNB revamps online banking
"First National Bank has given its online banking portal an overhaul. The new site is more minimalist and allows clients to use the full, online service on smartphones and tablet computers, in addition to laptops and desktops. The new website will be available to consumers on Sunday."

Santander unveils mobile banking service for small business customers
"Santander Business Banking has rolled out a new mobile banking service for small business customers, in a bid to offer convenient online payment channel to execute various banking services through their mobile phones. In order to access banking services through mobile phones and handheld devices with internet access, customers will have to register to Santander Online Business Banking, prior to sign up for the mobile banking service."

Kenya: CIO 100 - Old Mutual's Mobile Based Unit Trust Proves to Be a Hit in Kenya
"The last seven years have seen the mobile phone become quite a useful tool in East Africa, and especially in Kenya, where M-Pesa has become a global case study of the impact of mobile money. On Twitter, Carole Kimutai, editor - Management Magazine says "I am so amused watching bank CEOs brag about mobile banking. I remember how scared they were of M-Pesa. Times really change!" Mobile also emerged also prominently featured at the third CIO East Africa CIO 100 Annual awards and Symposium in Kigali, Rwanda."

International Mobile Banking Updates - Nov 13

Mobile banking expands to include microfinance
"Mobile banking in the Philippines is expanding into microfinance to serve the lower-income market outside of the country’s major urban centers. Tricia Dizon, head of financial services at Smart Communications, said in a statement the telecommunications giant was helping launch mBank Philippines."

Mobilink to launch mobile financial services
"Mobilink is all set to enter the mobile banking segment as Waseela Bank – sister concern of Pakistan’s largest cellular operator – has obtained central bank’s approval to launch Mobile Financial Services (MFS) in Pakistan, sources familiar with the matter said and the company’s spokesperson also confirmed on Tuesday. A subsidy of Orascom Telecom – Mobilink’s parent company – Waseela Bank is said to launch its MFS operations by December this year; the State Bank of Pakistan (SBP) issued the licence on Monday, according to sources."

Leading Pakistan Mobile Banking Provider Uses IBM Cloud
"The FINANCIAL -- IBM announced that Monet, one of Pakistan’s leading mobile-commerce providers, has selected a customized IBM cloud-based solution that will enable the company to enhance service efficiency and expand its presence across the country. Launched in 2012, Monet provides banks, mobile network operators and branchless banking agents in Pakistan with a technology platform that offers end-users a simple interface through which they can access a wide range of financial services on their mobile phones."

Mobile banking to overtake online
"More people will be banking on their mobile phones and tablets than online within five years, Westpac group executive, retail and business banking, Jason Yetton says. Mr Yetton said the explosive growth in mobile banking over the past two years, with more than 1.58 million Westpac customers using their devices for transactions, will accelerate. Westpac estimates that the number of payments made across its digital platforms will exceed one billion transactions within five years, with a total value of $6.8 trillion."

Good banking apps can make consumers jump ship: ANZ Bank
"The quality of a banking app can have the power to make consumers switch banks, according to ANZ Bank's Group General Manager for Innovation Peter Dalton. All the major Australian banks have poured money into customer-facing mobile application development as smartphone and tablet penetration continues to soar. Around one in 10 ANZ Bank customers do their banking exclusively on their mobile devices. Its competitors are all going through similar growth in mobile banking, with Westpac boasting 1.58 million customers engaging the bank through mobile devices."

Federal Bank rolls out mobile fund transfer facility to merchants
"Federal Bank has launched a funds transfer facility to merchants and enterprises through mobile phone. The Kochi-based private sector lender’s IMPS-Merchant Payment Service, in association with National Payment Corporation of India, will enable customers to use their mobile phones to access bank accounts and transfer funds."

PC Financial to launch a mobile banking app “in the upcoming months”
"While some Canadian banking institutions are already plugging away at mobile payments, PC Financial is wrestling with launching a mobile app. The Loblaws driven financial service, provided by CIBC, has approximately 2.3 million customers and some people have been requesting an app for months. Having a mobile banking app is basically standard these days. Offering simple features like checking account status, transfer funds, find ATM’s or contacting the closest branch makes the banking experience a more pleasant one."

Going mobile
"First National Bank customers are now able to track their spending habits, check their balance and make electronic bill payments from their smartphones. FNB has created an enhanced Online Banking System and also introduced Mobile Banking. 'For generations, personal service has been the signature of The First National Bank of Brundidge,' said John Ramage, senior vice president of FNB."

Use of Mobile Banking Continues to Grow: Canadian Bankers Association
"The Canadian Bankers Association (CBA) today released the results of its latest study on How Canadians Bank, which explores the role that modern technologies are playing in consumer banking. The results reveal that Canadians continue to embrace new approaches to banking and see these innovations as adding value to their daily banking. Going forward, the research suggests change will continue, driven by the convenience of the Internet, and led by younger generations who tend to be the first adapters."

Mobile Phones Empowering the Rural Poor through Mobile Banking
"Mobile phones are as numerous in Rwanda as the beautiful panoramic views of its famous 'Thousand Hills'. This was all the more confirmed as Vestine Nyirabagande, Urwego Opportunity Bank’s (UOB) client, sat with a mobile phone on her lap. She laughed when asked how many of her neighbors have mobile phones. 'I don’t think there is anyone in this area who doesn’t have a mobile phone!' she said."

St George customers getting smarter and smarter with their banking
"The St George Bank says it is seeing an “unprecedented demand” from its customers wanting to do as much of their banking as possible on their smartphones, and that more than 60,000 of its 400,000 mobile banking customers are already only using their smartphone to do their banking."

Mobile Banking Updates - Nov 11

80 Percent of Consumers Say Mobile Banking is Important
"Verve Mobile, a leading U.S. mobile advertising company specializing in location-powered solutions, announced today the results of a study conducted across 3,500 mobile publishers that use the Verve advertising platform. The study reinforces that consumers are not only comfortable and willing to use their mobile devices for banking activities; but that they expect more, easy-to-use mobile options from their financial institutions."

Mobility Matters: Tracking the Mobile Banking Revolution in Credit Unions
"Research is making the point, emphatically: You need mobile banking, and it needs to be app based. New reports from organizations that track these things underline the conclusions that consumers want mobile banking, now, but probably most institutions can hold off on debuting next generation tech tools such as digital wallets."

Mobile Money: The Exploding New Opportunity
"The mobile money marketplace is continuing to grow worldwide, with more and more players jumping on board to reap the benefits, according to a new Market Vision report from Yankee Group. The report, “What’s Next for Mobile Money,” details the current state of the market and lays out Yankee Group’s ideas of how it will evolve in the coming years."

Bank of America’s Secret Weapon
"Apparently, Bank of America (NYSE: BAC ) is much more than its customer service faux pas. The bank felt some heat over its aborted $5 monthly debit card fee and its recent untenable requirements -- since reversed -- for customers in Sandy's path to receive fee waivers. However, in a recent report issued by research and consulting firm Celent, the bank has received top scores for new customer assistance at branch locations, as well as for being well-versed in the nuances of mobile banking."

Branch banking dies hard despite mobile onslaught: Westpac
"Mobile banking take-up skyrocketed, but it's not enough to kill off bank branches just yet, according to Westpac Retail and Business Banking Group Executive Jason Yetton. At Westpac, there is now the same amount of mobile banking transactions completed as those made in retail branches and over the phone — combined. Overall, the bank processes three times more transactions made digitally, compared to transactions made in person."

KPMG Survey: Community Banking Execs See Regulatory Requirements Stifling Growth, Driving M&A Activity
"Community banking executives say new regulatory requirements are stifling growth, negatively impacting financial performance, and driving mergers and acquisitions (M&A) activity, according to a recent survey by KPMG LLP, the U.S. audit, tax, and advisory firm. In the 2012 KPMG Community Banking Outlook Survey, 47 percent of respondents identified regulatory and legislative pressures as the most significant barrier to growth over the next year, while 35 percent said regulatory compliance costs were having the greatest negative impact on financial performance."

Mobile Banking, Payment and Rewards Growth Is Being Fueled By Top U.S. Banks
"Many consumers today are demanding the flexibility and convenience of managing their finances over their mobile phone and most of the leading banks are obliging. Eighty-one of the top 100 U.S. financial institutions currently offer some form of mobile banking, that’s an 11 percent increase from one year ago, according to a recent study that tracks mobile banking and payment offerings."

International Mobile Banking Updates - Oct 2

MOBILE BANKING (First of two parts)
"THE popularity of cell phones in the Philippines is undeniable and palpable. Ask any person on the street if he has a cell phone, and 7 out of 10 would probably say yes. Sadly, while access to mobile phone services has rocketed in recent years, access to financial services remains a major barrier to economic growth. If only banks here were as easily accessible as cell phones, particularly in the rural areas!"

Anytime-anywhere banking, courtesy RBI
"Customers can now pay for their taxi rides, pizzas, kirana store purchases anytime, anywhere with their mobile phones, reports CNBC-TV18's Gopika Gopakumar. Have you run out of cash while shopping? Don't worry! You can pay anyone including your neighbourhood kirana store with your mobile phone. The National Payments Corporation of India (NPCI), the organisation set up by the RBI for all retail payments, has now launched the inter-bank mobile payment service for all merchants. This will allow customers to pay their bills for as little as 25 paise for each transaction."

Mobile banking expands in rural areas 
"In 2011, Philippine rural banks processed over P4.9 billion (roughly $116 million) worth of banking transactions which were enabled by mobile banking. In fact, the former head of the Microentrepreneurs Access to Banking Services (MABS) program John V. Owens said a 58-percent increase in the volume of transactions through mobile banking has been noted in the first four months of 2012. Since mobile banking or access to banking services through the mobile phone technology was introduced in 2006, a total of P16 billion (approximately $363 million) had been processed."

KBank boosts mobile and cyber-banking services
"Art Wichiencharoen, first senior vice president of Kasikornbank, said that the company usually invests about Bt100 million to keep the bank's technologies up to date in order to provide a wide new range of secure cyber-banking and mobile-banking services. Currently, the bank has more than 1.4 million users of its cyber-banking services, with 400,000 active users per month. Meanwhile, it has more than 1.2 million registered users of its mobile-banking service, with about 500,000 active users per month."

SBI, ICICI lead the pack as m-banking gains currency
"Mumbai: Anand Chaturvedi, a 27-year-old analyst with a brokerage firm in Mumbai, started using his mobile phone for banking about six months back “because it is easy to use and accessible from anywhere”. When in office, he does Internet banking, but uses the mobile banking (m-banking) services of ICICI Bank Ltd and HDFC Bank Ltd when travelling. Vinaya Venugopalan, a 26-year-old information technology (IT) manager with an Indian bank, started using m-banking in May. He is comfortable with the service, but limits it mostly to checking his bank balance."

Australians slow to embrace mobile banking
"A cashless future where the bulk of consumers rely on mobile phones for their banking needs may be further away than many in the financial services industry claim. That's because consumers in Australia have not shown wide acceptance of mobile banking at a time when technical barriers persist and the challenge of an ageing demographic looms."

Way to beat a cash economy
"In a predominantly cash-run economy, electronic payment methods that provide convenience to users while lowering the transaction cost of banks make immense sense. Mobile banking, or m-banking, that started with small SMS transactions, is one such mechanism. Today, with more than 900 million cellphone subscribers in the country and hundreds of tablet PCs, there should ideally be many takers. According to a August Reserve Bank of India (RBI) report, in fiscal 2012, however, only 13 million people across 49 banks used m-banking services, and made 25.6 million transactions valued at Rs.1,820 crore."

Capitec mobile banking hits 2 million clients
"South African commercial bank Capitec Bank Holdings reported on Wednesday (26 September), that it had signed up more than two million clients to its mobile banking service. 'Capitec promotes the use of mobile banking, and at the end of August 2012, in excess of 2.0 million clients were registered for this service.'"

Mobile tellers take banking by storm
"Since taking the reins as chief information officer for Westpac, Clive Whincup has presided over the launch of the bank’s first iPad application; a trial to turn Android smartphones into contactless payment devices; the introduction of an iPad app to replace printed board papers; a 1000 iPad pilot for bank executives; and a St George innovation that allows payments to be made from a smartphone using only the recipient’s mobile number."

Mobile devices change the face of banking
"How about taking a picture of a cheque with your smartphone to deposit it? What about getting online advice about your investments when you're on your tablet? And then there's paying for small purchases with smartphones. The use of smartphones and tablets in consumers' everyday lives is helping push changes in how they bank, pay for bills and even how they can get investment advice, say experts."

The rise of mobile money is driven by the poor 
"As Google, Apple, Paypal, Mastercard and the entire banking community fights over mobile money, we decided to look to the power users to find out what the near future of monetary exchange might look like. The World Bank’s treasure trove of open data on mobile banking is a well stocked pantry for the data hungry. Welcome to our first data snack and enjoy the graph we created below."

International Mobile Banking Updates - Aug 15

Mobile payment platform tPago expands across Latin America to cater for the unbanked
"Mobile transaction platform tPago is expanding across Latin America to cater for the unbanked, its parent company GCS International has announced. As you may know, it has been operating in the Dominican Republic since 2010, and will now be available to users in Colombia, Guatemala, El Salvador and Puerto Rico. Mobile payments are an attractive and fast-growing segment; according to Pyramid Research, the number of users of mobile transaction platforms in the region will reach 140 million in 2015, a huge jump from 18 million today."

Mobile-banking: A win-win combo
"It was August 2002. The Indian mobile market was yet to show its true potential despite the early promise. We were miles away from the revolution we are experiencing today. Though everyone was more or less convinced about the impending communications revolution, the debate over the relative growth potential of ‘fixed line’ and ‘mobile’ still raged."

National Bank to Hire Mobile Banking Consultant
"The National bank of Ethiopia is to hire a consultant to support its plans to prepare a regulatory framework for the launch of mobile and agent banking services in the country. The technology is expected to be helpful but it prudent to be careful in regards to security issues before implementing a new system said an official with the Banking Supervision Directorate of the NBE."

Westpac launches Android NFC payments app
"Westpac Banking Corporation has joined the throng of Australian financial services giants attempting to stay ahead of the growing trend towards payments from mobile phones, launching an app yesterday that will allow those with Android smartphones to make mobile payments through their embedded NFC chip."

APAC Banks Fighting To Gain Mindshare In Mobile Banking
"Banks in Asia/Pacific are ramping up their mobile banking propositions as they race for mindshare among the region's increasingly technologically savvy customers. The mobile channel is the top priority channel for most banks in 2012, and leading banks in Asia/Pacific have deployed their best resources to this "channel of the future", launching standout features and functionalities, ensuring growth in activity rates among customers, and better managing the technology requirements of this channel."

Tanzania: Mobile Phones Help Spread Financial Services
"THE rapid use of mobile phones in Tanzania is seen as an opportunity to expand formal financial services to the market. That is why the Tanzania Postal Bank (TPB) seeks to embrace the technology of mobile phone banking, to serve the remote rural areas. Mr Alphonce Kihwele, the previous TPB'S Chief Executive Officer, says that nearly 25 per cent of Tanzanians have access to a mobile phone. TPB sees that as an opportunity and appropriate technology to include the rural savings into the mainstream of the economy, to enable customers access financial services for improvement of their well being and poverty reduction."

International Mobile Banking Updates - Jul 31

Smartphones set to change mobile banking for good
"The way we do banking on our mobile phones is changing rapidly, very rapidly. While most cellphone banking in emerging markets like South Africa is still conducted via text messages, people are increasingly also using phone browsers for their banking. In fact, the latest survey results from tech research company World Wide Worx suggest that more than a third of South Africans now use their browsers for mobile banking. That said, only five percent of cellphone bankers exclusively use phone browsers for the purpose, but a further 36% use their browsers as well as text-based services like USSD and SMS."

Mobile banking has failed to take off in India: RBI
"The Reserve Bank of India (RBI) deputy governor H R Khan has hinted that mobile banking has failed take-off in India and hence has called upon banks and mobile companies to work together for the benefit of their customers. At a seminar in Bhubaneswar, Khan said that the growth rate in the value and the volume of mobile based transaction is much lower compared to the number of bank accounts and number of mobile subscribers."

Digicel, Boom Sign US$17m Mobile Banking Deal
"The deal, completed late last week, is expected to result in products that offer lower transaction fees than remittance services that can cost some 10 per cent on US$100 of transfer. 'Our investment in Boom Financial is a reflection of the strong value of the Boom service and the high-quality company that the team has built. Digicel's customers in the Caribbean and Central America receive more than US$5 billion a year in cash remittances from the US,' said Colm Delves, CEO of Digicel Group, in a release posted on Digicel's website."

Westpac unveils new mobile banking app for iPad
"Westpac has today officially unveiled its new iPad banking application, the Westpac Mobile Banking for iPad app. The bank says the new app focuses entirely on the customer experience and was built using "enormous amounts" of customer feedback. The app was launched in the iOS App Store on Tuesday 10 July but was formally unveiled at a media briefing in Sydney today. Despite the launch of the new app on Apple's iOS platform for iPad, Westpac declined to confirm when a version of the app would be available for Android tablets."

Mobile Banking Services Coming Up In Malaysia
"Malaysian Electronic Clearing Corp Sdn Bhd (MyClear), a wholly-owned subsidiary of Bank Negara, has teamed up with three banks and is working with another three this year to offer mobile banking services. The three banks that it has tied up with to offer mobile banking service, scheduled for the fourth quarter, are: Malayan Banking Bhd, CIMB Bank Bhd and Public Bank Bhd. It, however, did not disclose the names of the other three banks."

20% of European online shoppers already use mobile payments, finds Forrester
"One-fifth of Western European internet users use mobile banking today, according to a new Forrester report based on more than 13,600 consumer surveys. SMS alerts are still the most popular form of mobile banking in most countries, but use of mobile banking apps is growing fastest. As mobile Internet use explodes and mobile banking is displacing use of other channels, Forrester believes that ubiquitous mobile banking will mark a bigger strategic shift for the industry than home-based online banking. Banks need mobile banking to provide a platform for mobile payments and to protect their retail payments businesses from digital disruption."

International Mobile Banking Updates - May 30

Where Does the Future of Mobile Banking Lie?
"Karl Rieder, Director of Research & Development at The GFT Group, is chairing the Marketforce and the IEA Annual Future of Mobile Banking Conference 2012, on Tuesday 29th May in London. 'This is an extremely interesting time to be in mobile banking,' Karl Rieder comments, 'While mobile technologies have significantly changed our lives and businesses, mobile banking has yet to take a real foothold as compared to other industries, but we are at a tipping point, and some big things are right around the corner.'"

The Future of Mobile Payment Systems: Rise of the Mobile Wallet 2012-2017
"Currently there are over 30 different mobile payment solutions each with their own technologies, advantages, and disadvantages. Existing mobile solutions are categorized based on the payment settlement methods that are prepaid (using smart cards or digital wallet), instant paid (direct debiting or off-line payments), and post paid (credit card or telephone bill)."

Q and A: Barclays looking to extend Pingit into full blown mobile banking
"Barclays told CBR that will be extending the functionality of its Pingit money transfer app over the coming months, with an eye to releasing a ‘full’ mobile banking app. CBR spoke to Barclay's Richard Martin, managing director, payments and cash management products, and Mike Walters, head of UK corporate payments product management about the future of its smartphone app, Pingit."

Nigeria: RenCap Seeks Policies for Mobile Banking Growth
"Renaissance Capital (RenCap) has called for policies that will stimulate the growth of mobile banking in Nigeria. The international financial advisory firm in a report Tuesday expressed concern that why the use of the banking platform has recorded significant success in Kenya, same could not be said of Nigeria. It added: 'The structure of Kenya's economy and regulatory environment supported the development of mobile banking. Following the introduction of mobile banking the number of Kenyans with bank accounts has increased from 1 million to 15 million.'"

Westpac to develop technology in-house
"Despite cutting several hundred jobs and being accused of planning to offshore the majority of its IT operation, Westpac technology chiefs say the development of new mobile applications and innovative solutions for the banking group must be handled in-house. Chief information officer Clive Whincup and chief technology officer Jeff Jacobs used a technology media briefing last week in Sydney to unveil two new iPad apps developed in Australia by a team of about 50 staff. The team, comprised primarily of former St George Bank developers and additional personnel, bases app features on insights garnered from consumer and user behavioural research."

Push to go mobile keeps bankers appy
"MOBILE banking is quickly becoming the new battleground for major banks as an explosion in the number of Australians using smartphone apps threatens their grip on customer payments. The big four are scrambling to keep up with customer demand for hyper-mobility with the number of smartphone users expected to increase globally to 631 million by 2015, up from 172 million in 2009, according to the World Retail Banking Report 2012."

Dial M for mobile banking apps
"Smartphones are revolutionising personal banking and throwing up some bizarre juxtapositions of old and new. In the United States, where cheques are still common, Chase Bank has developed an iPhone app that lets customers photograph the front and back of cheques and submit the images, via their iPhone, to the bank to be deposited into their account."

Absa online banking crashes - on payday
"It is not the first instance of a South African bank apparently failing to manage the huge migration of customers to online banking. In March First National Bank had to weather a storm of protest when it suffered a systems failure for several hours. On Friday an Absa spokesman said the bank's system engineers were trying to resolve the problem, but by 3.45pm the website was still not accessible after being unavailable all morning."