"Online and mobile banking users have zero patience for sluggish load times. They won’t even wait a couple seconds before giving up on you. In the 1990s, banking consumers had to drive down to their institution’s branch during business hours, fill out forms and stand in line to meet with a teller — a time consuming, tedious and often frustrating process.
Fast forward to today. Banking is increasingly branchless. Fueled by the ease and omnipresence of digital devices, more and more consumers are accessing online and mobile banking sites with greater frequency and confidence." Continue Reading