International Mobile Banking Updates - Sept 18

HSBC customers hit by online banking outage
"Customers of HSBC were unable to access online banking for a period of time this morning due to an IT-related failure. Customers vented their frustrations on Twitter on Friday, complaining that they are unable to access their online and mobile banking accounts. Laura Harper ‏(@LauraJHarper24) tweeted: '@HSBC_UK_Help please can you sort out your online business banking. Going very slow this morning & I have people waiting to be paid!'"

Bank? What bank? Orange, Visa and the changing face of Africa's mobile money
"In a bid to expand its reach into Africa — in many ways the unexplored continent for financial services — US-based Visa has cut a deal with mobile giant Orange, bypassing the formal banking sector and taking advantage of a very African innovation. As of last month, subscribers to Orange's mobile money system, Orange Money, in Botswana have been able to link their mobile money accounts to the Visa network, opening up access to Visa's services even to those with no bank accounts at all."

Kiwibank Business wins top award with a 'stand-out' entry; planning SME mobile banking app for October launch
"Kiwibank has taken out the Supreme Award at the 2013 AUT Business School Excellence in Business Support Awards held last night in Auckland. It beat 41 finalists in the only national performance measure available to the business support sector. Winners were announced in 11 categories, with the Supreme winner chosen from amongst them."

Cosmos Bank launches mobile banking
"In yet another achievement, the fastest growing Urban Co-op Bank Cosmos launched mobile banking service for its customers on last Saturday at the hands of Shrinivas Patil, Governor of Sikkim. The Chairman, Krishnakumar Goyal, Vice-Chairman, Milind Kale, Managing Director, Vikrant Ponkshe, Jt. Managing Director, Suhas Gokhale, Directors of the Board, Members and Customers of the Bank were present for this function. In his inaugural speech, Governor Patil invited Cosmos Bank to open its branches in Sikkim. He also proposed that the bank should spread the web of its branches in North and North-East India too. Governor Patil alsohoped Cosmos Bank will reach the topmost position amongst the co-operative banks."

Kapital Bank launches a mobile banking application built on TranzWare Mobile Banking for Apple iOS smartphones
"WiKapital Bankth help from Compass Plus, Kapital Bank (Azerbaijan) has finished building their own mobile banking application for iOS, and successfully published it on the Apple App Store. The new application is built on TranzWare Mobile Banking and enhances the previously developed applications on the same platform for Android and Java. The application will increase the number of people using the mobile banking system, which can now be fully operated on all Apple mobile devices. This will result in improving the quality of provided services and expanding the remote banking capabilities for Kapital Bank’s customers."

Is Mobile Banking Safe And Cyber Secure In India?
"Mobile banking in India is moving towards an acceptance level. However, till now very few people and institutions are comfortable in using mobile banking in India. Mobile banking in India is still not popular according to RBI. There are certain shortcomings of mobile banking in India that are still left unaddressed. For instance, mobile governance in India is still not well established. M-governance in India is essential before mobile banking can be successfully implemented in India. We have no regulatory framework for m-governance in India."

Electronic, mobile fuels FNB growth
"FirstRand has reported its financial results for the year ended June 2013, noting 20% growth in normalised earnings to R15.3 billion, up from R12.7 billion in 2012. FirstRand’s main retail and commercial division, FNB, contributed the largest portion to the group’s earnings, reporting a 22% rise in normalised earnings to R8.16 billion, up from R6.67 billion in 2012. FirstRand’s other divisions – Rand Merchant Bank and WesBank – reported a 21% and 10% jump in earnings, respectively."

Top Image Systems Recognized as a "Sample Vendor" in Gartner Hype Cycle for Digital Banking 2013 
"Top Image Systems Ltd. TISA, a leading ECM (Enterprise Content Management) and BPM (Business Process Management) and mobile image processing solutions provider,announces that the Company was included as a sample vendor in the Mobile Commercial Remote Deposit Capture and Mobile Consumer Remote deposit categories listed in the "Hype Cycle for Digital Banking, 2013" by Alistair Newton published on July 31, 2013 by Gartner, Inc.. Top Image Systems develops and markets a broad portfolio of mobile content processing solutions, including MobiCHECK for mobile remote deposit capture, MobiPAY for bill payment via mobile devices and the MobiFLOW platform for capture, recognition and processing of structured and unstructured data in files of virtually any size and format. Top Image Systems' mobile content processing solutions are fully integrated with its industry-leading eFLOW(R) multichannel intelligent content capture, workflow and delivery platform."

Retailers to accept 'mobile' payments next year
"Shoppers will next year be able to use their mobile phone to pay in just 12 seconds at stores such as WH Smith, Lidl, Superdrug and McDonald's, The Telegraph can disclose. A major deal has been struck to allow thousands of retailers across Britain to support Zapp, a new mobile phone payment app backed by Britain’s biggest banks."

Banking on the move
"Mobile banking is a bridge that can connect unbanked and underbanked segments to a plethora of financial services. Research indicates that half the world is underbanked and uses informal channels to access financial services, whether it be saving or borrowing money or sending money home. In addition, a lack of formal tools and services drives the underbanked to carry and use physical cash to conduct all financial transactions. Contrary to conventional wisdom, ‘unbanked’ does not necessarily mean that they lack financial access. This is especially true for the population at the bottom of the pyramid, who at times prefer to use informal channels despite having access to formal services."

Why mobile banking is more on paper and less on mobile
"'There is substantial potential for mobile based payments,' said Raghuram Rajan in his first speech after taking over as the Governor of the Reserve Bank of India. True, there’s surely potential for mobile-based payments in India. But the question is how long will it take for us to fully use that potential? 'There are a large number of registrations, but if you see the number of transactions are not corresponding to the number of registrations. It’s mostly the urban immigrant workers who use mobile payments/banking most,' a head of transaction banking with a PSU bank told Firstpost on the condition of anonymity."