"As consumers turn to smartphones, tablets and computers for transactions, lenders have to rethink how their branches will meet the changing needs of both rich and ordinary customers In the UAE and many countries, online and mobile banking are finally coming into their own.
Some 15 per cent of UAE consumers said they used smartphones, tablets and computers for their daily banking transactions, a Bain & Company survey shows.
Although mobile penetration and usage in the UAE are among the highest in the world, there remains significant room for growth. In the same survey, 40 per cent of respondents said online and mobile banking would become their preferred way to bank." Continue Reading