"Transactions at RBS branches are down almost 30% since 2010 and the bank needs to offer "smarter solutions" for its customers, Ross McEwan said.
In one of his first speeches in the role, Mr McEwan said RBS has to confront "seismic shifts" in banking.
The use of mobile apps and "self-service centres" can increasingly meet the needs of customers, he said in an address to delegates at a business conference at the Scottish Parliament." Continue Reading
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